Ashley Store — Local services in Norman

This entire experience was terrible. From being rudely greeted at the front, to the sneaky sales associate adding a membership that I didn’t want and to the inability to deliver the furniture. To begin, when I arrived, the person at the front asked what I was looking for. When I wasn’t exactly sure, I did quickly mention a price range. His response was that the store couldn’t help get me anything. Mind you, my price range wasn’t fixed, but a recommendation. However, he basically said they couldn’t help me. I don’t know why I continued in, but I did. By the time a sales associate came to help me, we were able to find something that fit my needs. Now, most importantly was the delivery date. To fit my needs, my options were actually limited to a not preferred option. Well, I went with it because it was more important to get the furniture quicker. During the checkout process, i signed the forms they gave me and wasn’t too concerned with the details until I got home and read the receipt. The receipt revealed that I was being charged $300 for delivery and set up. However, $160 was merely for a membership program to the store. I didn’t want a membership program and shame on me for not looking and realizing that I was getting charged $300 for the delivery of a $400 piece of furniture. When I called and talked to them about this, they explained it all and I thought, it was OK because at least I was getting the furniture quickly as I needed beds for two foster children that were already at my house. I continue to have questions and try to reach out to the sales associate, and he stopped picking up my phone calls and stopped responding to my text messages, I think because he didn’t want to help me anymore. When I finally called the store and asked to speak to the sales associate, instead of calling him directly on the number that he gave me on his business card, When I was connected with the sales associate, he said he wasn’t going to do the refund process and I could just refuse delivery. I was trying to change and get a refund on the additional mattresses as someone in my family had a mattress I could have and I didn’t need to purchase a new one.Then on the delivery day, the delivery people showed up with no beds and said the beds could not be delivered for some time because they were on backorder. So, so, yes, I had mattresses for the girls to sleep on, on the floor the bedframe, which was not my preferred bedframe, was more expensive than I had wanted to spend, and at a store that had been rude and unwelcoming to me from the beginning, When the bedframe couldn’t be delivered for some unknown time, I decided to at that point tell them I didn’t want them to come back and I would not like to just work a refund. I will, however, command the delivery guys for their honest and compassionate nature, their sincerity, and their apology for not being able to bring it. I would also like to command the people customer service who worked the refund for me because they were very kind and compassionate as well. However, this store gets a one star, and if I could give it less, I would because everybody from the greeter to the sales associate and the store itself for telling me they could deliver something and hiding the fact it was actually on backorder, was completely lackluster, and by the way, that sneaky membership program, I still have it, because I can’t get a refund on it. No pictures to add, because I didn’t get anything. This store has gone downhill and I do not...

I have bought couches from this store a few times. The latest couch I purchased was over $4,000. I bought four of the stain removers that they give with each couch. Also, purchased the protection plan. I reached out in June because I noticed a stain on my couch. of course my husband and one year old son know nothing of the stain. I reached out to company service. They asked for my information, asked about questions surrounding the claim, and ask for pictures. Within the 30 days of the accident. Ashley tells me to call the product protection plan company. The protection plan company tells me this isn't covered under the plan you need to call Ashley. I called Ashley back and was told you can clearly see where you tried to clean and the product didn't work. You need to call the product plan company. I've been call the protection plan company back explain everything to them and then proceed to file a claim. Sent pictures again and everything. They deny my claim because part of my couch was in the garage and because I don't know what made the stain. I emailed them back to let them know, the piece of the couch in the garage is fine and it is not the part of the couch I'm talking about. Sent more pictures. Oh I forgot to tell mention that it took 2 months for me to hear about the claim and I'm the one that had to reach out. At this point I am so sick of them that I go flip the couch cushion over because I'm sick of looking at the stain to only find mold. I reach out to let them know about the mold and my claim is denied because of the mold. I'm upset because my claim is denied because of a issue that wasn't present when I first submitted the claim in June. So I wrote back an email expressing my frustrations and that's going on 3 weeks ago. At this point, I want y'all to take this couch back! At least admit that you are at fault for the delay communication. Because had the issue been handled in June, we wouldn't have this problem in September. I just want y'all to do better and think about...

Went in Saturday afternoon to purchase furniture for an office. Was met at the door By salesperson Hays. Hays was rude and flippant while my wife was looking at furniture. I was ready to leave due to his behavior, but we needed the furniture for Monday at open of business. We were in the store for approximately 20 minutes and spent a little over $1200.00. Hays was rude the entire time (maybe that just his personality). My wife made it clear that the items were needed Monday several times. Monday her office was contacted in reference to delivery, they needed to set up a DAY and time because no date of delivery was listed on the bill of sale. She was told it would be Thursday the soonest items could be delivered.

Went to the store and spoke with the manager ( he is the reason this isn’t one star) he worked for a long time to try and get our furniture delivered. Mathis Brothers, didn’t need our business bad enough to fulfill their promise to deliver on Monday nor could they careless. Was told again Thursday was the best they could do, I wasn’t asking for a discount or any money back, just for the furniture. I was told that they couldn’t give me back my money for the delivery even though I never mentioned that.

Finally had to cancel the order at 7pm Monday, went to BIG LOTS in Norman and got Lane and Broyhill furniture $200.00 cheaper and the same quality, love seat was wrapped in heavy plastic, chair was boxed and in heavy plastic . The employees at BIG LOTS were awesome, loaded the furniture in my truck, super nice to deal with.

We have one more office to fill and certainly will not be going back to Ashley….you can thank Hays for that...