HOTWORX - Norman, OK - University Town Center — Local services in Norman

Things were great at first but we were lied to about what kind of membership we had. It wasn't until after locations opened back up in the summer that I learned I did not have the "sweat anywhere" membership after we specifically asked if we'd have that kind of membership and were told yes.

I froze my account after that and then asked to suspend my membership when that was over. I was told it was taken care of. Fast forward- we were charged for three additional months AFTER the 3 month cancellation policy (I cancelled in August, had Aug/Sept/Oct but was also charged Nov/Dec/Jan). I called and they said my membership wasn't actually cancelled back in August. I asked for my money back for the extra three months. I was put in contact with the GM and she said we'd be reimbursed for Jan but not Nov/Dec because it wasn't their fault the membership wasn't cancelled. When I said it wasn't mine and I wanted it taken care of, the GM ignored my text. I have since asked to speak to her supervisor.

Regardless, they have no clue what they're doing and are run by a bunch of college girls who just want to work out for free. Don't waste your...

Be sure to read your contract carefully and understand that they will keep charging you money long after you request a cancellation. I don't understand the need to have a 60-day cancellation!

I signed up with a trial package that was supposed to be only three months and then I was supposed to let them know if I wanted to continue - at least that's what I understood. I downloaded the app to access the facility which I could never to get to work. And the manual key entry was finicky. Time had gone by and I realized I was not going to go back so I called to cancel, only to be told it was a 60 day notice. Apparently I missed the bill date by one day which means my card has been charged again this month when I thought last month was the last charge. I should have cancelled my credit card it was being billed to. That's the only way to stop it.

The facility itself is fine - the idea of working out in a sauna is a good one. I wanted to like it but my body did not tolerate it. So I'm stuck paying for another month even though I cancelled two months ago...all because I called...

This place has Target in it. What else do you need in life, Target is life. Target is literally life. You can live in there. Not really, they will kick you out, but it's an amazing place and they are totally redoing its whole look.

Ok, there's also Uptown Cheapskate, Petco, Versona, Complete Nutrition, Gigi's Cupcakes, Qdoba, Academy, Office Depot...?, La Madeleine, Mathnasium, Lane Bryant, Ulta Beauty, maybe a dental care office... Oh, Zios, Wing Stop, a nail spa, VINTAGE STOCK, that's the one, go there, Vintage Stock is life, not like Target is, but in other ways, Hear Again (haha it's like a pun, see what they did there, HEAR again, aaah...) A Korean BBQ place, the point is you can eat and shop. There are stores and restaurants. Also on Google someone uploaded a picture of Pokemon, it's like a little comic strip, that is not there. I can confirm there are no comic strips laying around at University Town Center. Don't go there looking for that. Go there for food, Target, and...