Sleep Number — Hotel in Norman

We have been searching for a bed that doesn't make us wake up feeling like we have been hit by a truck. My husband and I asked many people what kind of a bed/mattress can do that and we kept hearing sleep number. We decided to stop in to the Norman sleep number store and were met by Connor. He took the time to show us all of the options as well as give us information on every bed we tried. He was gracious, courteous, informative, professional and just an all around pleasant guy! Needless to say we found a bed we couldn't live without. We decided to take a day or so to make sure this is the way we wanted to go. Connor allowed us that space and was not pushy at all. He made sure that if he were not available when we were ready to let David know all of the details of our visit and what we were looking for and expecting. David picked up right where Connor left off to ensure a seamless purchase process took place. We are so very appreciative of the time Connor and David took to make us feel comfortable and guide us through this purchase. They have also followed up to ensure our delivery goes smoothly. So excited for this bed to arrive. If you are waiting for a sign to get your sleep number bed,...

We purchased our P6 mattress system( at the Norman store) a little over a year ago and haven’t had any problems with it until now… My side of the inflatable portion had ruptured, as a result of a manufacturer’s defect… As far as I was concerned, this should’ve been completely covered! When we contacted customer service, we discovered that the “15 year warranty” that we thought we had on the bed ( as we were led to believe by the deceptive salesperson ) was in actuality, a “PRO-RATED warranty”. The Overseas customer service agent told us this meant that 100% was covered ONLY for the first year of original product ownership etc . After that, it takes a steep downward curve e.g. Only 60% was covered at the very beginning of our second year of ownership. Next time I’m in the market for a new mattress , this customer will go with his first instinct; which was to purchase a “PURPLE mattress”! My wife and I feel like we were deceived by greedy salespeople trying to earn their commissions etc. Caveat Emptor- “To the...

5 Stars – Outstanding Experience with Connor at Sleep Number

We couldn’t be happier with our experience working with Connor at Sleep Number. From the very beginning, he was incredibly patient, informative, and respectful of our timeline. It took us nearly six months to finally be ready to purchase a bed, and not once did we feel rushed or pressured.

Connor kept in touch during that time, always giving us a heads-up when the model we were interested in went on sale. His communication was helpful but never pushy, which we greatly appreciated. He truly listened to what we needed and guided us without any sales gimmicks.

If you’re in the market for a new bed, we highly recommend asking for Connor. His professionalism, kindness, and knowledge made all the difference. Thank you, Connor, for helping us find the perfect bed at the...