Home Surplus - The Cabinet & Door Superstore — Local services in North Bergen

In response to Piero Fasolo, the order was placed 5/10/17. While there was a major delay from my supplier, it did not take 3 months to come in. We received your order with some back orders which was not in our control. Every time you had called we were on the phone with our supplier trying to get answers. We had the delivery set up for you and only your wife was there to accept the delivery, but our policy for all deliveries are sidewalk only. It was not because we wanted to give you a hard time, we are just not allowed to go into any houses. You then advised us to wait for you to tell us which day you could accept the delivery, but then decided to pick up from us instead. As for the display coming down, that had nothing to do with completing your order. We removed the cabinets because it was sold as part of our display sale and because we are no longer using that supplier due to the issues in your review. The cabinets would have to come opened because they are assembled here and re wrapped in the packaging. That is how they all come, it does not mean they are used cabinets. The issue of the employee responding like that, if that did happen it was not brought to our attention while you were here in which we would have handled that kind of attitude immediately. We do not take that kind of response lightly and a past employee was fired for that because it was brought up immediately. Lastly, the issue with being paid, that is standard procedure. If any of our customers have any issues we do not run from them just because...

OK, So last year I put a review on line about my experience in reference to Teresa and Ipex. But this year, other than Teresa still having her very pleasant, professional and helpful personality things have changed unbelievable worse. 1st. cabinet order came nearly 5 weeks after ordering which was about what was said. Mind you we had to pick them up due to their truck in repair shop. 8 of 16 that came were defective or damaged. 6 others were still being delayed. This delayed my install for the customer in a major way. Then the 2nd order of replacements for the damaged cabs. came nearly 2 to 3 weeks later along with a truck that they rented. Upon delivery the first 3 of 4 cabinets were once again damaged. So we had Miguel (great guy by the way) take them all back after speaking with Teresa, even good ones.... my customer and I were disgusted. So Now!! here we are 10 + weeks later and there are still 1 base, 2 uppers, and 2 cabinet doors still not delivered, or any word on when they will be coming for sure. Some where between 2nd and 3rd go around poor Teresa was no longer there at showroom? That was the only glue that was holding this place together. The lack of info., phone calls not getting picked up during bus. hrs., and the total unprofessionalism that has occurred since the past year of new ownership is disgraceful. I have shopped there for over 10 years and NEVER had these issues. But never again! They lost this contractor....

Never order anything custom from them! Even going down in person and pointing to items that you want will not guarantee your order is accurate. They will order the wrong item, and then once you get it and tell them it’s wrong, they tell you that’s what you ordered, too bad, and “we don’t make mistakes”. I drove an hour and 20 minutes to their location, took their salesman directly to the cabinet that I wanted, color, style, and timeframe was discussed. He typed away, 10 minutes later, I get the invoice, and everything seems okay. The color listed on the invoice was close enough to what I thought the color would have been called, so I didn’t even second guess it, because just 10 minutes prior, I pointed and touched the one I wanted. 4 weeks later, my cabinets arrive, and they are the wrong color and style. But because they had it on the invoice that way, I am stuck with it. They want $2500 to swap them out, and that’s doing ME a favor. The “owner” Jim, is not professional. While trying to work out this issue, he tells me he has a customer and can’t talk to me anymore. I AM A CUSTOMER! He tells me he doesn’t make mistakes, and that I ordered it the way I got it. I wasn’t aware that I typed in the order, cashed the check I wrote him, and assembled all of this myself. Do not do business with these guys. They can’t admit when they made a mistake, and they don’t know how to handle it...