Marshalls — Local services in North Kingstown

I've been shopping at Marshalls for about 24 years and I'm usually a very happy customer.

Yet, this particular store, the Marshalls location at 20 Frenchtown Road, North Kingstown, RI, is being managed terribly. It appears totally neglected and has been going down hill for a few years now.

Yet, two other stores, owned by the same corporation, within moments of this one, Home Goods and TJ Maxx, are still as nice as ever, with hard-working, dedicated, friendly employees and managers, always looking clean and well-organized. What gives?

Without exception, when you arrive, this store will be disorganized, dusty, disjointed and the fitting rooms and all of the floors not only appear unwashed -- they don't even look vacuumed.

Even the sheet glass at the entrance looks dirty. None of the clothes are being kept orderly and maintained on the hangers, as they usually are in their other stores.

Further, the women's shoe dept. is split into two separate areas. I have never seen anything like this!

The other day, I popped in to see if this store had finally been updated/improved, after more than a year of avoiding it altogether --nope, just the same, if not worse.

When I got to the register after finding just one item, FIVE employees were standing around talking and doing absolutely nothing.

There were no customers in line other than me.

Why weren't they busy addressing all the cleaning and organizing that clearly needs to be done?

While being checked out, I asked if I had come at a slow time and the cashier said, smiling, "No, it's always like this." She couldn't have been happier to have 'nothing to do' it seems. Hmmm, well that should tell you something.

It's clear that employees who take zero initiative or who are not being properly managed, will very likely be forcing this store to close at some point and it will be a shame, since this store used to be SO BUSY and was one of my favorites!

This is a PRIME location, close to the highway and other conveniences, so, there's no reason under the sun to allow unmotivated managers/employees to drag this store down. Truly -- Why allow those who have no enthusiasm for their jobs to bring it down like this? I do wonder, are these young people practicing the "quiet quitting" trend?

I believe that others in our lovely area, with eyes to see, are observing all of these very obvious issues and going to TJ's or HomeGoods in North Kingstown instead, which have remained vibrant and bustling.

As a side note, only one genre of music is being played, very loudly, that is geared towards hip-hop/club music, etc. With all the other genres of music out there, why is this music the one & only genre we all have to listen to in ALL of these stores?

I genuinely hope that one of the district managers will pay a special visit there and spark some life back into this place.

The Marshalls corporate "contact us" by email web page is totally dysfunctional and my message will not go through, so, this is my only way to get their attention. If they finally pay some attention to this store, I will gladly come back here and bring the rating to a FIVE, which is the rating they've fully deserved up until several years ago.

Therefore, please know that my poor review is meant to save this location, not to harm the overall reputation of the TJX companies, since I GENUINELY appreciate them and will continue spending lots of money in all of their...

It's fine, the deals are very good, the place is clean, and the people are friendly. This is admittedly nitpicky; I just wish there were a bit more attention to the line. It feels like the employees have to spend too much time dealing with hangers and other extra business after a large transaction like a return. It can really let the line pile up. So when it's busy, especially during the holidays and such, you have empty registers and perfectly able employees fiddling with hangers and anti-theft doo-dads on the back counter when there's a line of customers waiting to check out. Whatever the system is, it's 100 percent not their fault. They've always been friendly and courteous. Also, please stop having employees ask me to sign up for your card. I know you won't, but nobody wants another card in their wallet or app on their phone. Just buy my data from a broker like...

The fitting room attendant named Lee discriminates against transgender individuals. I had two separate interactions with Lee that were extremely unprofessional and illegal. One today and one several years ago. Management was made aware of the first issue and said they would speak to her about it. Again today, four years later, Lee is still working there and being discriminatory. Marshall’s is leaving themselves open for a lawsuit and major backlash as they continue to employ a woman who lacks the proper training and clearly evidenced homophobia. She needs...