Planet Fitness — Local services in North Kingstown

Planet Fitness is totally unprofessional and gives horrible customer service. Think TWICE before joining. I never signed a contract with them my X Husband did however I was paying for my Son’s membership. I cancelled as they said you had to by mail to find out it has to be certified mail. I was charged for 4 months and then charged an addition $39.00 I don’t understand why they didn’t call me when they received my cancellation to tell me it had to be by certified mail other than the fact they just want my money and to rip their members off. DO NOT join unless you want to be stolen from as well. I’m filing in small claim court and sueing them my lawyer said I’d win because I have no contract with them. It’s the principal of the matter. I called Corporate and received a phone call from Courtney being told too bad nothing they could do to help me. Now that I call horrible customer service!! Thanks for stealing from me Planet Fitness if you steal from just 100 ppl your club stole $ 3990 from our community. I call that bad business Thanks but no thanks I’ll drive done the street and throw money out my window before giving you another dime…. after this months charged anyway. Nothing you can do? We’ll see you in court

I see your response! Refund my money. I am filing in small claims court against you today. Courtney is obviously a child who can’t handle customer service or your business you are foolish to think...

This company is out to steal your money. I have to completely change my checking account because they find ways to charge your account even after you put a stop payment from this merchant with your bank. I called to cancel non contractual memberships I signed up for for a week and wasn’t allowed to do so. I’ve never heard of a gym asking for a credit card and a checking account number, it’s a way to steal your money even after you try to cancel.

To club owner- yeah, like I’m going to take the time out to my busy schedule to call or come in and speak to the rude sales person I already attempted to cancel my memberships with. When I asked her why she told my husband and I to sign up for two black memberships when he could have just been my guest for the week she told me verbatim “I don’t read minds” and “she gave us what we wanted.” I have never dealt with such poor customer service. I would rather pay 100/month at a gym who’s employees know how to speak to customers with tact and class. I don’t want to come in or deal with this business ever again. And had she she let me cancel one of the non contractual memberships, I probably would have kept mine. Instead I keep getting charges to my checking account and have to go through the hassle of changing my checking account and disputing charges. How about you cancel the memberships and let people cancel them easily...

The regional manager (Courtney) denied me service for having a past due on my account, but acknowledged that, though i am currently being billed, I won't be allowed to workout at the North Kingstown location. Altogether she was unprofessional and unhelpful in resolving my problem. This is farthest from the normal friendly and helpful staff that I am used to. I hope they include customer service as part of their training for their staff going forward, as a gym touting the slogan "judgement free zone", was not my experience today.

As for the "response" from the owner below, I was attending regardless of my past due for about 3 weeks before it was decided a past due from a year prior needed to be paid. This may or may not be corporate regulation to choose who is and isn't allowed to attend the gym depending on the circumstances, but fails incredibly to address the experience I had had at the gym. If anything, the below response from the owner only goes farther to highlight how little that location and by extension planet fitness cares about the experience at their gyms. As the owner, I would think you would care more about how bad the interaction was at your gym, rather than stating what the rude regional manager had already informed me of.

A tip for the owner: Google actually offers suggestions on how to respond to negative reviews, I'd suggest taking a...