Game Exchange — Local services in North Little Rock

HORRIBLE, UNPROFESSIONAL TREATEMENT BY "Matt" - I have spent a few hundred dollars in the Lakewood Village Shopping Center store. But the behavior and conduct by an employee named "Matt" this evening was beyond the pale. And I am not convinced why I should continue to give money to this store.

I initially bought an X-Box 360 game for Grand Theft Auto V and also 2k Sports Major League Baseball 2K9. I had also bought Red Dead Redemption a week or two before.

When suddenly the games started not working, I brought them back. I was told I needed my receipt. When I had received the GTA V, it was a store xchange because I initially bought an XBox One version. A young lady helped me. So when I returned and both games didn't work, not to mention the baseball game was too complicated, I had an employee (young thin man with longish dark hair who had worked with her). He said his assistant would return. When the assistant returned and I explained my quandry he was very snotty and said there was only a 24 hour exchange policy. When I told him the website says 90 days return, he said the receipt didn't mention the GTA V. I explained it was a young girl and she didn't give me a receipt as it was a change. He was abstinent and obstropulous in saying he would NOT help me. When I asked to speak to the manager he told me I could come back at 9 a.m. in the morning. It eas 5:30 p.m. When I asked why he couldn't call he replied, "Why should I, she's off work!" When I said he was inconveniencing the customer he said, "I don't care." I suggested he use my receipt to bring it up and see the change. He replied, "Sorry our system doesn't work that way."

I was clearly frustrated and tried to say as I left the store initially, "I'm not trying to...." and before I could finish he smarted off, "Well it seems like you are."

RUDE! INCONSIDERATE! UNPROFESSIONAL STAFF!!!!

Why should I as a consumer spend money now with 2 products that were sold to me that don't work and one that is too confusing to work.

All I asked was to exchange and instead in a store full of people was insulted and berated. Is this the type of image you want your store to convey to customers? Why should anyone continue to spend their money and revenue to be verbally abused and mistreated because of shotty merchandise that was sold to me in the...

I'm exuberant about my experience at the North Little Rock Game Exchange location. I used to frequent this particular location when I lived in the area, and the experience was always satisfactory. I now live quite a distance from this store, therefore I do not often get the pleasure of shopping here. Today my husband and I were in need of a very specific Xbox One game, so we called this store to ensure they had it in stock. Scotty answered the call, and informed us that they did indeed have the game in stock. We decided this game was worth the drive, so we began the trek to Game Exchange. I actually called again, and spoke with Scotty once more, to ask if they could hold the game since we were at least 45 minutes away. Scotty was very accommodating, so he kept the game safe for us until we could get there.

When we arrived, Scotty and the other staff members greeted us happily. We purchased the game, and enjoyed some friendly conversation, then wanted to browse a bit before heading on our way. We found a few games we will be returning to purchase at a later date.

This store is clean and well kept, and most importantly they are practicing the recommended CDC safety protocols concerning Covid-19. Those are just a few of the reasons I would certainly recommend this establishment to my friends, family, and acquaintances.

Scotty and his fellow staff members are performing their jobs exceptionally, and they're very helpful to each customer. I hope that more people will support this business through the pandemic, because this business is very important to the community. Video games are not only entertaining, but they provide a wonderful means of stress relief, and can enrich the mind when used properly. Thank you game Exchange of North Little Rock, and thanks to the staff who show up to perform their...

So maybe I long for days gone past but I wasn't the happiest with my visit here. When I think of a game exchange, my emphasis is on games. Buying old and new ones, trading in old ones I'm no longer enjoying, even learning some snipit about an obscure Easter egg in a game I'm thinking of picking up. And while you can do that here it's not the main feature of the place. There are also racks of movies and a wall of funko figures and Gundam models. In the back, there was a table with tvs and a little electronic betting machine next to a bunch of used Nerf guns and some nerd style clothing. I get that this is all part of the gaming culture, and many besides myself are thrilled to be able to find these things. But when they take up more of the store than the actual games themselves, I find myself kinda sad. I'm well aware some stores have to broaden their merchandise to keep buisness going. It just seems to me that the core idea of a gaming store is being lost. With all that said, I don't dislike the place. I'm glad it's there and doing business. It's hard to find older games sometimes, and places like this can have some really good stuff. It's just kinda disappointing to see the rest of the stuff being necessary when, for me, at least it's not what...