Lenozella Boutique & Piercing — Local services in North Miami Beach

I had purchased a ring, and not even 24 hours later it was turning black. The place is half an hour away from me. So I had to drive back to get it replaced. Before going, I sent a few DM’s and one email. Until this day, no one ever got back to me. Once I drove there, the young lady at the register was very nice. However, despite her blowing up the managers phone, she never picked up. She didn’t even get back to me. I decided to exchange the ring because I was not about to return back or wait any longer. I had to pay a $5 difference for the new ring. The new ring is pretty, but once again you can tell the material is super cheap. The shine left away and looks like it’s slowly starting to tarnish. I’ve bought rings from many places, including Shein, and these rings are just horrible. The shein rings have better quality. The rings here are $30+. I won’t even bother to send a DM or even go back because they suck when it comes to reaching back out to their guests or giving a refund. This was just my experience but hope this doesn’t happen to anyone. Only reason I gave 2 stars was because of the nice employee at the register. But quality and manager getting back...

Just Rude. Walked in with my family and the employee immediately turned her camera screen around to show my son that she was recording him, she then followed me and my 8 year old granddaughter around telling us not to touch anything. Honestly. You will not win customers that way. I wanted to get my son a bracelet for fathers day, but refuse to give business to people like this. Besides, the store is a bunch of overpriced cheap stuff. You’ll do much better buying from @daddydaughterjewelry, beautiful handmade jewelry or @swagychic, more variety,...

Love this shop. They have great accessories. The boutique is clean and organized and the staff is great. Perfect place to go to get gifts too. I had a small issue come up with my purchase that I noticed when I got home and when I called the same lady that attended to me the day before when I was in the store remembered me and took care of the issue right away as well as did her due diligence. Great staff. Not only will I shop here again but I also highly...