O'Reilly Auto Parts — Local services in North Platte

We have been to the North Platte, NE store several times and have always had friendly and helpful service. But today was the last time we will step foot in this store. We have never been treated so rudely as we were today. I called ahead and a helpful gentleman said he would set the part out for us to look at. When we got to the store we asked the parts lady at the counter where to find something else we were looking for first and she acted like we were inconveniencing her by asking her a question. It really went downhill from there when we went to the counter and asked her about the part we had called about, she acted like it was an act of congress to walk over and grab it for us to look at. When we told her that wasn't what we needed she got even nastier and argued with us, that, that is what it said we needed. So we looked at the computer with her and said this is the part we need. Right away she told us it was a special order item that had to be paid for up front including shipping. Which would have been fine to tell us if she had been nice about it. Then when we asked if they had gasket making material she told us they sold it all last night, which seemed kind of suspicious to us that they just happened to sell it all yesterday and she didn't bother to even check and see, she just somehow knew it was sold out. At this point we contemplating leaving our stuff sitting there in front of her and going somewhere else to purchase those things but we decided to go ahead and pay and leave. She did say a very insincere have a nice day, which is better than what I had expected to hear based on her overall demeanor, I thought it would be more along the lines of drop dead and...

My daughter recently relocated to North Platte, NE from Atlanta Georgia. Within two weeks of being there in North Platte the battery in her car died. She drives a vehicle that has an odd battery placement. She called home to let us know and we started sending her to various automotive businesses in North Platte and could not find anyone to help us out. Finally, I contacted Oriellys and they told me to have her come by and they would look at it. I then contacted my daughter and advised my daughter to go by Oriellys. Once she got there they looked at the vehicle and got on the phone with me here in Atlanta. Brian advised me on what he could do and walked me through the process. He let me know that he to was a father and that he would do everything he could to get her taken care of. Having your daughter so far away from home is not very comforting to a father..........knowing that there are folks out there that understand that is very comforting. Orielly's and store manager, Brian, in North Platte went way above and beyond to take care of my daughter and for that Orielly's has won my business for life!!!! Thanks Brian!! I hope your company knows what they have in an...

I will never go back. I called to get a price on a couple of parts I needed, I knew exactly what I needed. Was told the price, and was pretty happy that it was less than what I expected. Went in to get them, and was told it would actually be double what I was originally told. Was irritated, but figured it was just a miscommunication. Went in once again, and was told yet another price, which was more again. Called corporate, was told they don't even have the part I need in stock, and that they can special order it for me for less than...