Verizon — Local services in North Port

I wanted to communicate my experience in purchasing two new phones from Levi, the assistant manger, at the North Port FL location. While he was polite and professional, Levi unfortunately lied to my face multiple times in what I assume to be an effort to meet sales quotas.

Levi point blank told me that the chargers I had for my iphone 11 would not work for the iphone 13 or the SE so that he could sell me new $35 chargers that I didn't need. He also told me that the protection plan was REQUIRED for both phones for the first 30 days and that I could come in on day 31 and they would remove it. You can imagine my surprise when I got home and found that my old chargers worked just fine and then called the Verizon number to find out that Levi had lied to me and the protection plan was not required. Perhaps it was required to meet a sales goal. I've worked in an environment similar in years past, so I know the drill. It includes making statements such as "You need this for the phone" or"The protection plan comes is required" without mentioning the charge while conveniently drawing attention away from the boxes checked on the sales form and instead drawing attention to the bottom signature line hoping the customer doesn't notice. While I was waiting in the office, I heard him tell the same lies to another customer, so I can't imagine the scale of people who have been taken advantage of. We've since canceled the protection plan and I've returned the chargers but are small fries in the scheme of things.

The reason for my review is not to change my experience. Instead, it is to let you know that Russell Cellular's Management in North Port is operating without integrity and taking advantage of people who are struggling to make it as it is with current inflation prices. Lying under the guise of a "sales tactic" is still lying and dishonest. If management associates are compromising in the small things, I can guarantee you they are compromising in...

Where do I start? I feel I was conned in December by a female employee in this store. Without going into the boring detail, she convinced me that my problem of not being able to pay my bill when I was traveling, would be resolved if I set added a mobile service to the account, so even though it was going to cost me an additional $25 per month, for ease I thought it was worth it so I didn’t lose my home wifi service when traveling. She set up the auto pay in store for me and assured me when I left that everything was sorted and my bill would be paid automatically every month so I wouldn’t lose any service.

That proved not to be the case, and every month since I have lost my wifi at home, when traveling. As before, when I would log into my account it wouldn’t accept my info and I couldn’t pay, so I always had to contact the International number and pay an extra $10 for the privilege. The bill also has gone up every month, and has been $40 extra per month, after adding my mobile.

Now at home in Florida I just had a reminder text to pay my bill and it’s increased another $40, so now costing me $177 for home wifi and one mobile number. Outrageous. I called the store as I can’t get there, and asked to speak to the Manager who was off. The male employee said he could take a look at it with me though I would need to go in. I explained why I couldn’t and he proceeded to tell me he couldn’t help me if I didn’t. I became frustrated because I can’t get in. He told me he has a solution, then proceeded to tell me to go in again. I became more frustrated and he again said he had a solution, so I frustratingly said if you have a solution why don’t you tell me what it is instead of keeping tell me I need to go in and he put the phone down. I called back and he wouldn’t answer. Despicable service. I shall call the manager, Curtis I understand, on Monday and hope to get a resolution to this problem, or Verizon and I shall be...

A good friend of mine worked here for years and as such I would go there to see him to get my new phones and accessories. Since he has left the place has taken somewhat of a dive in terms of customer service. This past visit was due to a series of unforeseen circumstances surrounding my 2nd iPhone 12 that I received not but 12 hours before heading to this store. While I will say that I was impressed with the speed the the service I received (the last time I was at this store I spend almost 4 hours here and when I left my phone still wasn’t properly activated which lead to a 3 hour call to Verizon to handle it) I opted for an iPhone15 which they happened to have the blue in stock (it said they didn’t online) the set up was easy enough and the staff member was friendly and knowledgeable but my main issue and biggest problem is the accessories I was sold. The $60 screen protector was absolute garbage and NOT compatible with my touchscreen so much so I thought it was the phone and was ready to return it until it basically fell off my screen the next day. And today the charger that I was sold (which wasn’t even presented as an option to me) is no longer “compatible” according to the pop up on my iPhone screen. The cost for the charger was $36. I got a message from the store about upgrading and an offer for a tablet or a watch to which I replied about the screen issues and never heard a word in response to that. I’m still unsure what to do about the $95 in accessories that are useless to me after not even a week of owning the phone…which have subsequently left me without a way to charge my device. I usually go through apple to get my devices, it’s far more cost effective and far less of a hassle but this case I needed a phone immediately and had little...