Freedom Cabinets — Local services in North Royalton

Needed help with a warranty claim issue for cabinet drawer hardware/screw that popped out of the wood. First time reporting issue, said they would call back to get me on the schedule to look at issue. Never called back… I call back 2 weeks later, explain issue again, same thing. Said they would call back, never did. Once it got to a month and half after first call and no guidance, I email my issue to them. I finally get a phone call, they said they don’t want to make a claim with the company because they no longer sell that cabinet line. They ask me to handle it myself with a suggestion on how to fix. my experience purchasing cabinets was ok, but IMO once they’ve sold you the cabinets, don’t expect any support to make a warranty claim for...

My husband and I worked with Bruce from Freedom Kitchen Design for a few months at the end of 2019 into the beginning of 2020 designing a kitchen. As we got to the point of being ready to place our order and cut them a check, we were ghosted. Phone calls and emails went unreturned. So we went to a big box store and got the exact same design for less. Set us back a few weeks with our project unfortunately. Not sure why they would spend so much time helping us design and pick out styles and then not want to actually take our money and...

So far, so good. Waiting for final measurements before we order. Chris has been super fast at getting us information, design, and quote to help us stay on track and budget on an already nerve wracking remodel. He's very knowledgeable of the products they offer as well as suggestions. I was so impressed that I have already recommended them to our contractor so he can spread the word. I'll follow-up when...