Dollar General — Local services in North Township

I love the Dollar General in Whiting IN. I love the new remodeling. I love their products. They pretty much have most of what I need. I loved the previous employees and managers, especially Mary. Always service with a smile. Recently, there's obviously been a change in ownership or management. Whoever is managing this Whiting store, has no idea what they are doing. The hours used to be from 8am until 10pm. Now it's a crapshoot. The store closings are now 7pm or earlier. There are many customers that rely on this store all day and especially after 5pm after work. If the new management thinks they are saving money by closing early, they need to find another line of business. No common sense. There's maybe 3 employees that work. Approximately 12 bucks an hour. They close 3-4 hours early they are only saving about $200 bucks to disservice their customers. On top of it, they leave all the lights on while they are closed. I would like to know the real reason why the "new management" and employees close the place early? It's certainly not to save money, that's absurd. I think the new management and employees are either lazy or they do not have any common sense. I heard one employee say to another "oh, we'll just tell them no business so we closing early". Really??? I've witnessed this twice. Once they told me, we closing at 4 because there is no business and then I heard them telling an elderly woman the same thing. Mind you, the elderly woman was walking on the side walk down Indianapolis with her little cart to shop at Dollar General. She went up to the door and was told, we are closing early no business. There's many customers that love that store and you're going to lose them real quick. The place was great until about a month ago. Who runs this place now? And what are you thinking? Please share. I do not see Mary anymore either, which is disappointing, unless I'm just going there when she's not. I would appreciate your reasoning behind your thought...

I have been a loyal customer of this particular DG at least two years. Sadly I also have one right across the street my apartment in Chicago on 79th. I stopped going to the one I could walk to because they never honor their posted hours and they get robbed once a week.

This location in Whiting is a drive from me but it wasn’t too bad of an experience. Until today I encountered the rudest cashier in the DG empire. At 9:50 upon pulling into the lot she came to the door and LOCKED IT! As I was walking up. Worse she had a friend or coworker waiting outside that tried to tell me they always lock the doors at 9:52. Implying I was too late.

I frequently arrive at this time because I leave work at the same time. The doors have never been closed early until today. May I suggest the GM and District Manager review your security tapes and figure out exactly what’s happening with your new cashier.

If I am forced to find ANOTHER DG that doesn’t have operational issues I may just switch back to Family Dollar. I don’t expect much but honor your posted hours and NEVER LOCK DOORS ON PEOPLE WALKING TOWARD THEM. Rude. Rude. Rude. DG please investigate this happened today 4/21 at 9:50-10:00 PM.

I buy 25% of my groceries, ALL OF MY PET SUPPLIES, MOST of my cleaning supplies and certain other items like batteries. I can buy these items anywhere or even have them delivered and avoid the country’s rudest cashiers.

I believe your cashier from tonight needs a serious talk on how businesses earn and retain customers. So far she...

Horrible customer service!!!! Staff is very rude with horrible attitudes that do not help customers and make you wait in line while other customers go and get money to pay for their purchase from their vehicle. When i interruptted the two employees talking to question them about the ONLY line being held up for 15 mins by a customer that went to their car, they then get an attitude and kick you out for questioning how they are doing their job. Instead of trying to help cash me out with ONE item they both start ganging up on me together. I would of been cashed out and gone before she got back if their conversation wasn't more important. I will never go back there again and make sure everyone I know doesn't! I was there for 35 mins and was still not given any type of apology just...