AT&T Store — Local services in Northampton Township

I’ve waited nine months, and just thought I would post my honest opinion. I went to this store to switch carriers after an experience with Verizon that was sub standard. I figured I would catch a quiet store on a Monday afternoon, got most of what I needed, but then suddenly things were out of stock “but we have the next better here” cool, I played along and upgraded. When it came to the plans, I did not end up with what I requested, I had to sit on the phone for hours to fix that issue. I then ended up with someone else’s phone number, and due to an error from “Verizon” I couldn’t keep it. I had to switch phones the next day to get a phone number while it was addressed, which I was charged an activation fee, on behalf of an att issue. I had to call to take that fee off. I lost my phone number of 20+ years, I spent more than 12 hours of my week in this store and still ended up spending hours on the phone to make things right. The manager left the new guy alone in the office that Tuesday on his second day at work… do better, poor guy had to call another manager at another location to figure out account issues. Still waiting on that $100 credit from the other area authorized retailer manager… Save yourself some time and go to a corporate store. South Philly has a great one with no BS. I spent more time in the store and on hold with corporate than all my 20 years...

Darnell is the BEST!!! I had been to another AT& T store in the area (I live in Holland) where they had states that I could switch my plan and save $25 and everything would stay the same. When I walked into the Richboro store, I had Darnell who researches my account and mentioned that I could save $25 but I would lose my hot spot ability. No thanks! Also was there for a phone upgrade. My daughter and I walked in at 6:30 on a Friday night. Darnell was the only one in the store taking care of another client. When the other client was done, we thought Darnell would tell us to come back the next day but he did no such thing!! We were there till at least 9:30 and Darnell explained all over and over if we did not understand something. There was never any annoyance in his mannerism or voice because it was a Friday night!! Love this store! Went today for problem with my email from my cell phone, Darnell wasn’t in but Ben took care of me. Very knowledgeable! Again, I had been to other AT&T store in area and they couldn’t figure out the problem. Ben solves in 1,2,3. These guys deserve a shout out from...

I recently visited an AT&T store and had a truly disappointing experience. When I walked in, there were two staff members sitting with other customers, which is understandable. I waited patiently for about 10 minutes, but no one even acknowledged me. I then sat down at a table for another 15 minutes, and still nobody asked if I needed help or even acknowledged my presence.

When I finally asked how much longer I’d have to wait, I was met with a very dismissive attitude. They looked at me as if I was bothering them for even asking, and basically told me it would be at least another 25 minutes, and if I had questions, I should just ask someone else. It was clear they had no interest in customer service at all. They were just there to run out the clock on their shift and had zero desire to help anyone. Honestly, if you're considering going to this store, don’t waste your time. Just go somewhere else, because the service here is absolutely awful and it’s been a long time since I’ve had such a...