GIANT — Local services in Northampton Township

I wish I could have separate reviews for different categories... YES the store is usually clean... YES the store is usually well organized. YES they have a great selection and usually have what I'm looking for... BUT THAT IS THE EASY STUFF.. NO - no staff member ever has asked me if I needed help when OBVIOUSLY cluelessly bobbing around frantically looking for something right in front of sed staff member.. NO I have never been recommended another choice when asking a staff member about an item i couldnt find or was out of stock. NOR have I ever been suggested any good options when asking a staff member what they may recommend NO - i have never engaged in any friendly conversation or even eye contact for that matter when picking up my deli order on most days NO - iv never been escorted to an item that item was difficult to find and not even the staff could give me directions to where it could be located ((your on your own buddy))

And...

NO - when I was the last customer in the store at closing after attempting to order my groceries off GIANTs app all day only for the app to crash several times forcing me to go into the store at the only time I could w/o my 3 young children .. while being a single mom working full time and having full custody by myself & a whole laundry list of other problems (( like most of us)), to purchase over $300 worth of food & having 3 employees stare holes thru me while I scan and bag ALL $300+ OF THE FOOD I PURCHASED by myself..as the same 3 employees tapped thier feet and scowled their miserable faces at me not even responding as I threw my items in bags as fast as I could apologizing all the while with not even as much as a head nod 2 indicate they were in fact real people and not figments of my imagination at this point...I have never been so disappointed by the lack of customer service and human compassion.. I DONT THINK I WILL BE BACK TO THAT GIANT... and it really SUCKS b/c there are a few GOOD eggs that work in that RICHBORO GIANT... BUT they were most certainly NOT...

Was at this Giant, it’s a very good store to shop at, so no complaints about my shopping experience. My review is based on the front end of the store. All cashiers are good and friendly. However, the reason for my one star is because of the incompetence of the management of the store. Was there the other day and had an issue with a price at the register and was approached by a lady with brownish hair (I think she’s one of the supervisors there). When the cashier called her over and when I asked about it, she just gave me the absolute dirtiest look a person can ever give and it appeared like she was unfriendly. She also acted very rude towards the cashier, when the cashier called her over. The cashier asked her if she can help out and she just rolled her eyes and was like "ugh". I was very surprised, that a person can be so rude. The cashier seemed to be a bit upset, based on the way she behaved. I did manage to get her (the supervisor’s) name luckily. Her name was Michelle. Honestly, I am very shocked as I have never witnessed such rudeness at any store before. The manager of the store should do a much better job at preventing such things from occurring rather than enabling it further. Honestly, for such toxic and rude behavior, she should be fired on the spot. It’s absolutely unacceptable and it’s very bad and unprofessional...

Spring 2023: I had to wait around for 10 minutes on Sunday for someone to come and charge me in the Beer & Wine section of the store. There was a line of about 4 people. The associate that finally came over wasn't very friendly either. The store is nice and very clean, but prices are slightly higher than the other Giant stores in the area.

Update 03/03/24: I was at this store again trying to buy beer and I waited probably 15 minutes before someone came to charge me. This Giant is easily the worst in the area. They don't care about their customers! Customer service is non-existent at this store. I would think that they would want to offer the best possible service since it is a new store???? Nope! If you need to buy some beer or wine..do yourself a favor and don't go to this store unless you don't mind waiting!!! There's an unacceptable wait almost every time I go to this store. The Richboro store has had this problem ever since it opened in 2022! Giant should spend the money and hire some employees exclusively for the Beer and...