A Cat's Place — Local services in Norwalk

The staff was very nice but some of them are irresponsible. I dropped off my cat this morning to get a bath and asked before I left that they PLEASE make sure that my cat was completely dry before I picked him up as it was only 2 degrees this morning. I wasn't expecting to pick him up until around 3pm because that's when the receptionist told me he should be ready. I received a call at 11:12 informing me that my cat was already dry and ready to be picked up. I went straight there as I was on my way home anyways. I was very upset that when I took my cat out of his carrier, he was still pretty damp. He was damp enough that his hair was still clumping together and I could see his skin underneath. It is only 9 degrees when I picked my cat up this afternoon. I called and spoke to the receptionist and explained the situation and that I was very upset especially since I specifically asked that he be completely dry due the very low temperatures today. The receptionist spoke to the employees that washed my cat and they said they thought he was dry enough to go home. It's a bit upsetting that I specifically asked that he be COMPLETELY DRY and given that fact it was 9 DEGREES OUTSIDE it is completely irresponsible. Even if is was a little warmer, being damp makes you much colder at those temperatures. Based on this experience I don't know if I will be returning there any time soon. I'm not sure if this was just negligence due to them wanting rush through their work, if the staff was just in a rush trying to make room for other clients animals, or the staff was just being lazy. Either way I can't help but wonder about the quality care of my cat received while in...

I have been taking my cats here for many years, at least since 2010 if not earlier. They are absolutely the best vet as far as I'm concerned - and as far as my cats are concerned!

I think a big thing that helps my cats not be stressed out is that they aren't smelling other types of animals when they're at A Cat's Place. That seems obvious to state, but it made a huge difference in how they behaved both during their visits to A Cat's Place as well as when we got home.

My first experience with them was bringing my older cat to see them when he has having some health issues. He was 11 or 12 years old and they were fantastic with him. He ended up needing to see a specialist and have surgery, but everything worked out and he lived a good number of years after that first visit with regular checkups.

When my then-girlfriend, now-wife and I adopted two cats I took them straight here and they got the same wonderful treatment and care that my old cat received. As an added bonus, they had a free initial checkup for new adoptions so you really can't go wrong there.

I really can't say enough good things about them but I may end up repeating myself so I'll just end with this - if you have a cat (or more than one!) this is...

The rudest most despicable people I could ever imagine. After years as a customer and thousands of dollars spent on our cats care they left us high and dry with no treatment plan and no medications for our extremely anemic cat in her most critical moments. To add insult to injury, they threatened to call the police on my fiancé after she called 4 times begging for the vet to call us back or put in a prescription before closing time. I would not recommend my worst enemies bring their cats here. All they care about is taking your money, of which they managed to extract thousands from us, but when it comes to the actual care of your animals they could not care less.

Update: After being told we were no longer "a fit" at this vet, we made the decision to bring our cat to the local emergency vet for a second opinion. Lo and behold, she was diagnosed with feline leukemia, which she was also likely suffering from the last THREE TIMES we brought her to A Cat's Place since last April for the same symptoms, where the vet insisted on several occasions that our cats diarrhea and low grade fever were due to stress. Unbelievable. Who licensed these people to practice...