T-Mobile Authorized Retailer — Local services in Norwalk

I went into T-mobile as I have a Sprint account and have been delaying the switch over. The staff here has been really helpful and accommodating. I first came to get my SIM card. The experience took less than 15 minutes and we’re happy to help. The second time I came in was due to memory limit. I bought the basic model 2 years ago due to price and not having enough to get the phone with more limit. Now that my phone is basically at the payoff point I came in to see my options. Gage was very helpful and knew all of the packages immediately without looking them up. He also went with what I wanted versus price and didn’t try to up-charge me on what I didn’t need. I decided with a newer phone with better memory and with the buy program T-mobile has it costed me less than what I was originally paying. The team goes over pricing well, I asked for a full breakdown on taxes and fees and they were happy to help with that. There was also a tax for the phone being sent once I ordered, he was very upfront about that and I appreciate the honesty and consistent guest service this store has each time u come in. Very easy to make appointments, you can call in advance or do it on their app/ website. There is also a list of options in store as well as the site if you are curious about switching or getting a new phone. This store is worth the drive if you have any questions or are...

Went to do a simple upgrade...tried charging me over $100 ..went to the car and ordered the same upgrade for $32..went in to trade my phone off and prettt much told me i couldnt upgrade for 15 days because i didnt have insurance for the small crack in my screen..which i do..told me i HAD to go back to THAT store in 15 days and get THAT phone (the one i wanted to upgrade to) because now it is locked to my line....left and called customer service..they informed me i did have insurance there was no reason i wasnt able to upgrade that day..left a note inn the computer saying i could get my phone that day....norwalk store still said i had to wait 15 days...refused to let me upgrade..finally they realized that they hooked my upgrade to the wrong line on the account..and wanted me to cancel it..customer service told me they couldnt cancel it because it says i received my phone...customer service called the norwalk store twice with no help and somehow a second phone was hooked to the account...customer service has been trying to clean up the mess and cancel 2 phones in which noone has but both have contracts hooked to them..and i still dont have my upgrade thats already been paid for....Never again will i step foot into the...

Appointment set for 11,I arrive at 10:55. I’m told to come back in 20 when another employee will be in so I look at phones and just wait. An hour later after all the walk ins without appointments are helped I get serviced, notice I didn’t say helped. The lady who opened the box and pretended to activate my phones smelled like she just came from the bar. She failed and I had to activate them once I got home and read directions on how to properly port from my provider. I knew something was fishy when she told me they should start working anytime now and can take up to 10pm WHICH WAS LITERALLY THE TIME THE STORE CLOSED!!! Haha jokes on me for waiting 6 hours restarting phone the whole time before I figured that out.

Really can’t believe the experience I’ve had with sprint customer service over the phone since picking up these phones... including being told to either move to the other side of the street or cancel the service within the 14 days. Then having my service shut off based on that agents suggestion... what a joke... I thought straight talk was bad but back to straight talk I go...