T-Mobile — Local services in Norwich

I'm am retired and disabled, at 60 years of time on the planet earth, I have lost a step or two, and the warranty on a many of my body parts has long since expired. With all the things going on in the world today, I have noticed a lack of customer service in our banks, and coffee shops, and not because of staffing shortages. That being said the point of this comment, is the outstand customer service I have received and witnessed at the T-Mobile store on West Main Street in Norwich, CT. I recently purchased a new cellphone, and because it has been 20 years since I have replaced my cellphone, I forgot a lot and or just not up on the new trends. I have had to go into the T- Mobile store in Norwich three times. One reason is, they have treated me great, answering all the questions I had at the moment, and were extremely patient, kind, and understanding with me. I left each time satisfied that what was important to me at the moment, was solved and I was treated with respect, even though they were clearly busy with numerous customers. I had the privilege of being waited on by the manager Ewart, employees Cristina and Addison, during my three visits thus far. I highly recommend this T-Mobile store if you are looking for a new cellphone and service, they know what they are doing and extremely helpful, especially...

Christine was great with white glove service. Asked all the needed promo and sales questions. Brought up future open enrollments because my lack of insurance. And made sure my current tech was working great and up to standards. Christine also discussed home internet with me through T-Mobile over frontier. Sadly like most franchise stores relying on 3rd party corporate program logins and load times, the computers were slow and Christine attempted to log in about ten times to help me with her A+ customer service, but the program would not let her. Her coworker with a already signed in device had to finish the transaction under his logins, leaving Christine high and dry if I decided to purchase new tech late in my visit. It's worth management playing phone tag with support to get all the devices upgraded with hardware and software and proper and up to date log in ID tokens from corporate to allow the white glove service to continue. Thank you Christine for making my visit pleasant 11/10. A sales persons job is to make sure as the patron I’m comfortable and taken care of. To help find value in items I may not see the value in or know exists. Some people get salty when the rep does their job recommending solutions I didn’t...

Awful. I bought 2 lines and internet 3 years ago. The internet was useless and I returned it within a few months. The bigger problem was that Every few months the bill on my cell service would be raised. I’d call in and they’d fix it for a month then I’d be overcharged again. Finally I stopped payment on the account and transferred the numbers. I’m on the phone with the corporate office right now. After I transferred numbers that they held my number that I’ve had for 15 years hostage and want an extra 150$ to release it. They also blocked my access to my account. I’ve asked them for an email with all my billing statements and they said “they’ll put in a request” I would never buy anything from this...