Unacceptable experience — and not the first.
I ordered three meals (two Cantina Chicken meals and a Crunchwrap Supreme), and asked for all the drinks to be upgraded to large. When we got to the window, the employee (I believe his name was Tarahzji) handed us regular drinks. When I reminded him we ordered large, he said, “You have to pay for that.” I responded, “That’s fine, we’ll pay the difference.” But then he said it would be $7.52, as if we were ordering entirely new drinks — despite the fact that the first large drink (from the Crunchwrap meal) had already been correctly included and charged. There was no logic to his explanation at all.
I calmly tried to clarify that we had ordered large drinks from the beginning, and only needed the correction for the other two — not a full re-order. Instead of simply fixing it, he refused to help or take accountability. So we were left driving away with drinks that were not the size we ordered, and no resolution.
It didn’t end there — they also forgot the quesadilla sauces, the hot and mild sauces we asked for, straws, and napkins. The order was careless and incomplete.
I called the manager, Gina, thinking she would at least try to make it right. Instead, she doubled down, telling me it couldn’t be fixed because the order was already paid for- which is simply untrue. She also said they were short-staffed and very busy, which felt more like an excuse than a reason. Her tone made it clear she didn’t care about the issue at all.
Unfortunately, this isn’t my first bad experience at this location. I’ve tried to avoid it because of how consistently poor the service is. But every now and then, especially when it’s late, I give them another chance — hoping something will have improved. It never does.
This time wasn’t just about being busy or understaffed. The attitude, the rudeness, the refusal to fix a basic issue — it was downright disrespectful. There’s a clear lack of training and accountability from top to bottom. If management doesn’t care, it’s no surprise the staff doesn’t either.
Save yourself the frustration. Go anywhere else.
Update:
I called the Taco Bell the next day, (Sunday at 6:261PM) to speak with a manager about a serious issue with my drive-thru order. I tried to identify the employee who assisted me, giving the name he had told me- Tarahzji. The manager immediately dismissed me, saying, “Nobody by that name works here.”
I explained that I didn’t receive a receipt, the employee wasn’t wearing a name tag, and I was already frustrated from the previous night’s experience. I provided every detail I could: the time, the shift, and the fact that the person was at the drive-thru window. At that point, what else was I supposed to say? “The guy was wearing a Taco Bell shirt”? I was simply trying to help identify the employee so the issue could be addressed.
Instead of listening or attempting to resolve anything, the manager went off-topic, became combative, and ultimately hung up on me mid-conversation. I remained calm and professional throughout. His response was dismissive, rude, and unhelpful and was completely unacceptable for someone in a leadership position.
I even tried to explain that this isn’t the first time I’ve experienced issues at this location, but I wasn’t given the opportunity to finish. This is not a minor inconvenience , it reflects ongoing failures in customer service and management.
I am updating my Google review to ensure corporate is aware that this location repeatedly fails to provide basic, respectful service. Paying customers deserve accountability, clear communication, and professional management. This experience demonstrates none of those standards were met, and it should not be allowed...
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