Union Savings Bank — Local services in Norwood

I completed application for a refi in November of 2021. Bob Winters was my contact person. Within 3 weeks the process moved so smoothly that the appraiser completed his work by thanksgivings. Through email, Bob confirmed next step to take place through December. In January I made contact with Bob via email to check on status of application. He said he was looking into it. From January- March , 2022, I emailed Bob several times. I called for his supervisor , only to be consistently patched into his voicemail. I sent messages through the document portal, which had 5 other people on it that could have responded. This man never responded to any or my efforts. US Bank never responded on his behalf and till this day , I have not heard a word regarding my application or what has become of my information. I have never engaged such an unprofessional, rude, and unresponsive financial institution ever in my life. If you are considering any type of service from US savings and loans, run run run. Especially if your service person is...

Do not go with this bank. We were supposed to close on our house last week and now have no closing date. I want to cry right now I’m so livid with this bank. They don’t answer calls or emails. The appraisal dept. messed up and took well over a week to even answer, which took both my husband and I calling to find out what was going on. Our lease is up at the end of the month and it isn’t looking hopeful that we’ll even been closing by then, which is stressful enough before you factor in that we have a 2.5 and a...

This bank is quite possibly the most incompetent and dumbest bank in the whole world. Unfortunately, my mortgage is with them and I needed a mailing address change on my account. I have now been on the phone for 2 hours being transferred around to every department and then end up getting somebody's voicemail. This bank is stuck in the 1920s in terms of technology....