Wm. Effler Jewelers — Local services in Cincinnati

Purchase a ring from Scott Kay . Expensive . The older attractive Lady insisted I should have it sized. I did not want to because it was platium . My husband thought she should know. I ask if the had lazer r/t that should be what I read to cut platium. She said " of course we do" we have been doing this for years. So ring came back so beautiful . 2 weeks the rings shin that they placed after repair wore off. A section was discolored . So I sent then pictures . They said they would send it but I would have to pay everything . Scott Kay repaired , cut the piece out , said it was a different type of metal that was why it was discolored . Know the ring slightly narrow on one side . I am guessing by stretching the ring back to size with its original platium. Know my small diamond fell out. Scott Kay did not charge . Guess they did not want to get in the middle. I been sick for a while and had no fight or legal funding . What should have been done was the ring should have been set out. There was a review from a guy who took his girlfriend ring there to have it sized . Antique . It was broke when he pick it up. Well I read that after the fact. Then I found out later original owners sold to family . Not by fare the same. Use to be the best . I though. You don,t want a lemon ring. The pice the cut out was larger then needed. Not sure why? When I wrote to them and showed them pictures the other women wrote that me as if I was harassing them . Even though the original one said I have to pay for all. I keep all...

Updated Review: After posting the review below, we were contacted by a sales associate who apologized for the poor service. We returned to the store and each time were greeted immediately upon entering (even when it was someone that we did not think knew us, so that is an indicator that they took the review below to heart and improved their training). We are happy with the jewelry we purchased, the quality is good and the process of selecting the piece was low pressure. The associate was very forward about different options and how they could impact the price (without pushing for any particular option). We did feel that they wanted us to be happy with our experience. The price was reasonable. We would return to this store.

Original Review (2 star): Disappointing to be standing in the store for 15 minutes and not have any of the 4 individuals here even acknowledge our presence. They also served someone who came in after us first. Especially when we had texted with one of the employees to let them know we would likely be...

This is based on an initial consultation. It’s a smaller store and they carry a lot of different items, so there is a little bit of everything. The major point for me is that they clearly care about the people coming into the store. it’s family owned, and you can tell by the way they treat you. Mollie spent quite a bit of time talking with me about the family stones I would like to incorporate into a ring or maybe multiple rings. She talked to me about budget, and even the repair of another ring with a setting that most folks don’t deal with anymore. Even though we were getting close to their closing time, she took notes, took measurements and talked with me about all the different things that could be done. What a...