SEPHORA — Local services in Novato

Staff is incredibly rude, & never helpful. Been to so many Sephoras in the Bay Area, am a Rouge member, & have never been made to feel like more of a nuisance when asking for help or even checking out. I’ve also visited this location about 10 times now, during different times of the day & whether they are busy or have 0 other customers in the store, it’s the same experience & I always have no say “no” when they ask if anyone has helped me during check out. But regardless of my status (Rouge or not) I don’t think I should feel that way coming into any store. I’m honestly kind of surprised but feel validated that it looks like I’m not the only one who has had this experience here before. I will say, the only friendly & welcoming member of staff there is the...

After many years of choosing my own makeup and application methods, I decided to get some professional help. I am so grateful that I did. I was greeted by an incredibly friendly staff and referred to a specialist, Marcella, to help me. Not only was she very kind and helpful but she clearly knew her stuff. Because of covid-19, I could not try any products on my skin. Nonetheless, she proceeded to get me all of the correct products for my skin type and needs. She made the whole experience pleasurable and, yes, I’m definitely going back. My makeup has literally never looked better....

I am so pleased to write a review for Berenice who works at this location! Many times I walk into beauty stores just hoping for someone willing to take the time to match my skin tone and help me look my best. Berenice immediately engaged me with enthusiasm to help and so easily matched my foundation color (which is not an easy task for many and for me with fair and freckled skin seems impossible). Since my visit I have been so happy with the products and colors she recommended! She gave tips and shared tricks of the make-up trade. What a gem, so...