Batteries Plus — Local services in Novi

Previously went to the phone Clinic on 430-43 Grand River Avenue Novi Michigan 48375 Grand River in Novi for 15 years it's been sold new ownership new employees nothing in stock signs say same day service not even close a week between service and if you show up at 6:30 even though it says they're open till 7:00 you're told to come back the next day they don't even open till 11:00 a.m. hard to keep a job and do repairs there they broke my phone frame and the phone operation was compromised broke the main button that works the phone 6 weeks of return visits at their convenience and left with a broken phone then threatened not to come back that was the employee telling me she doesn't care if I come back or not so then I went to my favorite phone store in Novi right by Sam's Club Verizon the staff is incredibly kind and helpful and Matt was wonderful obviously a great manager to work for the staff is happy and helpful they recommended I go the Batteries Plus in Novi spoke with a young man Drake he was very kind and helpful fixed my phone in less than an hour and it was less than a third of the price over at the phone Clinic very happy at the service both Drake and Corey do a great job for everybody Matt sends over there from Verizon to get repairs on their phones when reporting back to Matt everyone says that both Corey and Drake are fantastic text and know what they're doing and do it with a smile and do it correctly the first time I wish I could rate more than five stars thanks again Drake for...

I am leaving a glowing review for this company, even though I didn’t utilize them for repairs. Customer service is just as important as technical service, and they exceeded my expectations in that regard! The screen was shattered/black on my Samsung Galaxy S23, and I called them to see if they were able to do a same-day repair. They didn’t have the part in stock (would have taken 4 days for them to receive it), but they went above and beyond by referring me to a different company that they indicated typically has parts in stock and does good work. They even gave me the phone number and address, since I wasn’t able to do anything but make calls from my phone using Android Auto in my car. The company they referred me to had my new screen on in 1 hour! So again, even though Batteries Plus didn’t do the repair, they get a 5-star rating for being so incredibly helpful. For that, I will think of them for future needs....

I walked into this store to have a new battery put in my van's key fob (it's one of those wireless fobs that you never have to take out of your pocket). I gave the guy my fob and wandered away for a few minutes, afterward he returned my fob and charged me $15 for a battery replacement.

Fast forward 3 or 4 months and I'm totally locked out of my van. I can't unlock the doors or start it, and the security system has shut everything down. I have to get it towed to a dealership. Come to find out the key fob battery was dead because IT HAD NEVER BEEN REPLACED! The guy just charged me for a new battery and gave my fob back, untouched.

This ended up costing me nearly $300 and a half-day off work, and all because someone wanted to rip me off over a $15...