Burlington — Local services in Novi

Very Very Very poor customer care. We got few items from the store and after coming home realized they charged for extra shoe which we never got, so we went back to store for clarification and refund. The store manager was so rude, she didn't want to give a refund for extra item unless we get all other stuff back. The lady who check us out remember that we only got 4 pairs of shoe, but charged us for 5 by mistake but the store manager wouldn't help us at all and ask us to leave the store or she will call police... when we went back to the store with all items to return, she stopped us at the door and asked us to leave the store...we called police right away and with the prompt help from Novi Police we got in the store and returned all the stuff and got full refund..... so bad experience and unnecessary headache, one less store to visit in future...

I haven't been to a Burlington in years. I will always associate it with coats. I originally went there for a winter coat since all of mine are in a storage facility temporarily. I can't really comment on clothing options except if you're looking for a coat I wouldn't suggest this place. The best and greatest amount of selections seemed to be in the way of storage items for almost anything you need to store. They had a good selection of sturdy storage items if you are looking for items to hang from your wall door or shower. They also carry a lot of kitchen items. I did purchase a blow dryer/curl, comb by bebi but the curl item broke before I even got a chance to use it. 🙁. One plus was that it was 1 of 2 places I found open until midnight during Christmas...

A lot of random worthless junk, the sizes are never correct for where they are placed, not enough cashier's to keep the line moving. My daughter and I literally went and put back the 2 items we did find that were (sort of) worth buying because the line was too long. Seemed like more of the type of place for people who don't speak English as a first language. Like any other "overstock" store it's hit or miss in here. Basically a carbon copy of Marshalls which is...