Marshalls — Local services in Novi

Marshalls and Home Goods are sister companies. Marshalls sells mainly clothing and shoes. Home Goods mainly furniture and home decor. Two stores look like night and day. Home Goods is attractive, clean and organized. Marshall’s full of clutter, scattered boxes and disarray. No matter department or isle. Never a pleasant shopping environment or experience. Home Goods always first choice and Marshall’s always last resort. Wish it weren’t so. Entered Marshalls searching for specific item out of stock at Home Goods. Asked young lady (San’) for location of product. She literally walked with me looking for item half way around store. She continued to scan racks along with me. Young lady friendly, kind, patient and helpful. Found exactly what I was looking for and purchased several items. Checkout associate thoughtful and caring. Excellent customer service. Thank you…

Home Goods no longer sells toys for children. Informed Marshalls sells toys. Entered store and immediately noticed improvement. Pleasantly surprised. Store bright, colorful, clean and organized. Shopped entire store and found several items of interest. Some of which were on clearance. Wonderful shopping experience. Checkout associate friendly and courteous. Exited store one happy...

Normally I don't give negative reviews but I am upset about tonight. Less than a week before Christmas, I am shopping for everyone on my list in the little bit of time that I have to do it and was standing in line for checkout at 10:50. The young lady here who took care of me at checkout was kind and fast and I asked where the restrooms were, she pointed to them and said no problem I could use them before I left. As I was walking to the restroom, the manager Carolyn stopped me and told me I could not use your restrooms because they were out of order. I asked her if there was another restroom I could use and she said no sorry you have to leave. She lied to my face and said that the store was having plumbing issues. Being in the business, especially in Novi Michigan, not having a restroom for your customers to use is illegal And I think you should inform your employee that. Not only was it rude and downright not in the Christmas spirit, it is illegal. Maybe this scrooge needs some time off. I understand employees want to leave as quick as they can, but I am spending a ton of money in your store. Nobody would be leaving in the 2 minutes it would have taken me for me to use...

I've never had a problem with this store til day. I usually come in once a month to buy myself shoes. I love thier shoes. Today was the first time a seen a pair of Nike that was the last pair and was on display. It was dirt on the inside and you can tell they may have walk around the store with them on. So I ask for a discount from a nice young women. She tell me she doesn't have a printer, but when I get to the counter ask and they will give the discount. I proceed to the register and everyone is clueless to a discount EVERYONE! The elder women who was the cashier and the women she called her "store Manger" says they never give discounts. Not even on display or worn items. Now being a previous employee unless policy has changed we gave many discount on items. From clothes to home goods. So why is it now all of a sudden Noone never heard of a discount. If there was another pair I'll gladly would have purchase the other pair. My 6 month me time is destroyed and so is my love for...