DICK'S Sporting Goods — Local services in Novi

Terrible customer service.... first we waited about 20 minutes for someone to come up to the kayaks to help us. Then once he got up there he was so rude, almost like we were bothering him. Then we left and decided that’s the one we wanted to go with so we called back to see if they could put it on hold for us, he said eh Im pretty sure just sold that color I don’t have it anymore (we weren’t even gone for an hour), we asked if he would double check for us and he said no because he just sold it. This was so rude first of all, you’re in customer service, that’s your job is to help us. So we just let it go and called around other locations thankfully the color we wanted was up in Troy, we live about 45 minutes from here so it was haul but that’s the one we wanted. Our experience at the Bloomfield location was phenomenal; they held the boat, they price matched for us and everything. Then we go back to the novi location to get my husbands boat; the boat color we originally wanted was right there (the one that they said they were out of, aka he was too lazy to go look for us). Anyways we get it all loaded up and realize that it’s missing the knee rests, so we head inside and ask if we can get those parts. He looks at it and say huh looks like you’ll have to return it or just go without the knee rests. 3rd time they were rude, so we get the kayak off of the car again, now we have to go with a color we didn’t want because you guys have missing parts on a kayak and you’re not willing to help out. Thanks for the AMAZING (horrendous) customer service. You’re great. Never coming back to this...

Disappointing. When in need of help was passed multiple times by one person in particular. Nevertheless, I found someone to ask my questions who was, in fact, very helpful. I had one of a product, but needed another for a pair. I saw online how there were 3. I only found 1. This person let me know to go upstairs and the person there would help me.

Unfortunately, I get upstairs and it is the person that never even acknowledged me earlier. Further, as I approached and greeted him, he didn't acknowledge me in this moment. Another co-worker approached, greeted, and acknowledged me. As I was telling him the situation, the first person interjected. He said that there aren't any in the back. Maybe someone stole the other two. He didn't even check.

At this moment, I respectfully took he product I had, in which there were multiple items, and returned them to the shelves. I experienced being blown off. It didn't seem true or authentic the manner in which he was telling me nothing more was there even though I told him what his coworker said. Beside, a check would have easily satisfied me.

Before leaving, I returned to the coworker who helped me intially. I told him what happened. He seemed confused at his coworker's answer that no other of this product was in stock. I thanked him, but told him what happened with his coworker upstairs, that I did not believe him. This experience left me angry, when I was opting to buy 2 of the most expensive items that I was considering, if only they even checked to make sure that another wasn't there....

I went to the Novi location today and the two young lady cashiers were incredibly helpful. I bought a baseball mitt, a softball mitt, an umbrella, and a Mountain Dew (20 oz.) and a Propel (kiwi strawberry) for my daughter. The umbrella did not have a tag on it so there was some concern about how much it cost. I realized that I had not actually opened the umbrella to see if the tag was caught up inside the umbrella (though I had removed the cover but did not find the tag directly under the cover). I mentioned to the cashiers that I had not actually opened the umbrella to check for the tag. One of the cashiers did not want to open the umbrella, so I offered to go back to the rack and check other umbrellas by opening them. The other cashier kindly said that there was no need to do that but she would figure it out without having to open other umbrellas. She looked up the price of the umbrella on some electronic device and was able to find it that way (the drinks rang up just fine, and so did the mitts). She kindly verified the perceived price of one of the mitts. Once all of the confusion about the umbrella price was cleared up, the cashier also explained some useful information about the rewards program and a little about a credit card, and some differences therein. She seemed very knowledgeable about the reward program and her expertise really shined through. Very nice understanding of the program,...