Ethan Allen — Local services in Novi

We had recently purchased two motion glider chairs for our gathering room in our new condo in Milford. After the chairs arrived, we could immediately tell that they were not the same quality and comfort as the chair on the store floor. Since we planned to sit in these chairs a lot, it was apparent that we needed to ask the store what happened to the chairs delivered to our home. We spoke with tracy Handlon at the Novi store. She came to our home to look at the chairs and agreed with us that our chairs were not the same comfort as the floor sample in the store. She also brought the cushion from the store floor chair. Since the seat cushions were identical, Tracy suggested that the problem was the frame itself and possibly lack of proper padding. She had a service tech come out to look at the chairs. He said that since nothing was broken on the chairs, he had nothing to fix. He also said that since he is over 6 feet and much heavier than most people any chair would feel differently to him. Tracy said that she would contact Mason to get a final decision as to what Ethan Allen would do about the discrepancy. To this date of February 13, 2025, we have not heard from Tracy or anyone else from Ethan Allen. We are completely dissatisfied with the quality of product and service that we have experienced from Ethan Allen/Novi. We have been customers of Ethan Allen for over 50 years beginning from our time living in the Chicago area to locations in Michigan including Rochester Hills, West Bloomfield, Novi and now Milford. We are finished with Ethan Allen and will not shop there again nor will we refer Ethen Allen to anyone again, including all of the new residents moving into the Kensington Ridge community. So disappointed that Ethan Allen cares so little about customer loyalty.

Steve...

June was my time to purchase new bedroom furniture, so I visited Ethan Allen of Novi. When I walked in, I was greeted by an energetic and smart design consultant who made my shopping experience exceptional.

The design consultant, Katie Puga, was a breath of fresh air. Her enthusiasm was contagious, and her knowledge of the products was impressive. She took the time to understand my needs, requirements, preferences, and budget, making personalized recommendations that perfectly matched my style. Katie's expertise helped me select my final choice, and her friendly personality made the process enjoyable.

One of the standout moments of my visit was when I discovered my Ethan Allen credit card (managed by a third party, not Ethan Allen) had been closed without my knowledge the month before. Katie handled the credit card company and new application seamlessly, ensuring all my details were reinstated accurately and efficiently. Her attention to detail and professionalism were top-notch, giving me confidence that I was in good hands.

Thanks to Katie's guidance, I found the perfect bedroom set that not only met my aesthetic preferences but also fit my budget. The quality of the furniture exceeded our expectations, and I couldn't be happier with my purchase. The entire experience, from browsing to finalizing the payment, was smooth and stress-free, largely due to Katie's exceptional service.

I highly recommend this Ethan Allen of Novi, especially if you're lucky enough to work with Katie. Her energy, intelligence, and dedication to customer satisfaction made all the difference in my shopping experience. I am looking forward to returning to work on my great/dining room...

I cannot adequately convey my respect for the skill and professionalism that I experienced with Katie Puga and the Ethan Allen-Novi team. When a family emergency forced my family to buy a home in the area, I called Ethan Allen on a Monday morning, needing desperately to start looking for furniture for an empty home. Katie met me within the hour. She spent more than three hours assessing the character and unique architecture of the house knowing that we would not have time for changes before needing to move in and make it feel like a home. Within two days, she had a design and furniture suggestions, including details like rugs, artwork and bedding. Respecting our budget, Katie helped us make our house a home within one month, from the time of our first meeting to the white glove delivery. Along the way, a store manager, Pat, helped oversee processing of our large order and joined Katie at our home for placement of furniture. We simply marvel that this speedy process does not look hastily pulled together. Katie's respect for the architecture and careful selection of furnishings make it look as if this design took place over the course of months....