Target — Local services in O’Fallon

Staff at changing rooms was rude and openly talking shit about me with a customer as I was in the changing room. I had 6 swimsuits to try on, I waited for a staff member to open a room for me, and was there for 10-15 minutes. 4 separate times, either a staff member or a customer tried opening the door without knocking first. Wouldn’t be an issue if the first time it happened, the staff member wasn’t talking with a customer saying “I don’t know why you wouldn’t just say something if you’re in there, that’s crazy” both laughing at me, as if they weren’t both trying to open my door while I was actively changing without knocking. You may have heard me say I was in there if you weren’t rattling the door or if you waited a second before trying to open it. A few minutes go by, and it happens again. Someone rattles the door without knocking, I say “occupied”, they leave. Not two minutes later, the same staff member comes back rattling the door, I say “still occupied”, the rattling continues, I hold the door closed, they finally leave. There needs to be a sign and a clear system, and staff absolutely shouldn’t be talking about customers two feet away from them when they don’t know what’s going on. Before I left, the staff member finally tells a lady “any OPEN door you can use, but I don’t know which ones are occupied.” You’d think after four times that someone tries to open a stall you’d realize someone is still changing in it, and you’d think you’d check stalls by knocking first and unlocking them when they’re empty rather than repeatedly trying to unlock a single door without knocking, or without waiting for a response. Only reason for two stars is the lady at the self checkout...

I did a target drive up small grocery order and I had to run errands at kohl’s and other stores nearby prior to getting my grocery order. I didn’t want to pickup my cold items first and have them sitting in the car. I get to Target and the drive up order employee brings my items out and says this is a warning you are supposed to tell us when you are leaving your house and hands me some piece of paper with the same language. He says you have to give us more time to get your order. I said I wasn’t even at my house, I was out running errands. That is not my problem it takes a while to get my order from the back freezer, im more than happy waiting a few extra minutes at Target for someone else to get my order. I was so disappointed with the customer service I’ll not be doing Target drive up orders anymore. Back to Walmart Grocery pickup. What if someone lives less than five minutes away from Target? They shouldn’t offer this service if they have poor policies. No where on the app does it...

I never rate a business but today I made time, there was only one cashier and a long line. I had 4 items so we decided to use the snacks check out because we had two drinks and chips and buns. When we met Penny over the top bad customer service worker of self checkout, she walked over in a yelling tone telling us to go back to the end of the line. I said nicely I only have a few items most snacks. She said what makes you special and she was going to call security on me. She was over the top made a big deal out of nothing by time manager came up she is screaming they want to tell management on me . He told her to go back to her spot. I told him I never been in this situation. It’s was about a power struggle with Peggy and bad communication customer service should never belittle their customers in a busy store. I was running in and out Karen at her finest!!!!! Sad thing I never had any issues with this store...