AT&T Store — Local services in O’Fallon

Took over 2 hours to transfer our service from Verizon and get new AT&T service. When leaving the AT&T store was told wife's new phone was ready and the three phones we were just transferring service were good to go. Got home and none of my wife's texts and contacts were transferred to new phone despite AT&T rep's assurance everything was good to go. The next day I go back to the store and find out about the smart switch app to transfer everything. My text function would not work except for within the four lines we transferred. I was told I had to restart my phone. Two important items the original rep overlooked. Later in the same day, my text function ceased to work except for a couple of my non family contacts. So, I head back to the same AT&T store to find out why. I have a 3rd rep take a look at the issue and he asks what kind of phone the contact had!!! How am I supposed to know, and why does that make a difference with AT&T when it was never an issue with Verizon? He says sometimes androids and Samsung have some technical difficulties transitioning services. I asked why if we were told we only needed to switch SIM cards? His response well there may be internal settings I may have to change, and so he goes into my phone and turns something off. I asked why our rep who signed us up, sold us a new phone for my wife didn't go over all this. His response was to the effect that they cover most of the basic issues and we may have missed something! It gets better, the original rep who sold us our service was in the store each time I returned. Not once did he ask why I was there or if there was a question I had, despite sitting at the next table with no customer while I was working with another rep!

So we wake up this morning and realize that none of us, my wife with the new phone, or the rest of the three phones we had service transferred had voicemail accounts set up, despite asking questions about visual voicemail at the time we transferred service from Verizon!! So, once again another issue due to lack of disclosure from the AT&T rep at this store! As for the wireless AT&T service, I now have a full 5 bar service in my living room, where with Verizon I barely had 1-2 bars and was always dropping calls. That being said, AT&T seems like good 5G service, but I cannot recommend the store on Highway K in...

We spoke with the store manager about switching our business account from Sprint/T-Mobile a few weeks ago. We had experienced horrible customer service and had MANY coverage issues with our previous carrier and we were concerned about cost but most importantly customer service. When speaking with Chanda she showed us that the cost wasn’t going to break us (actually even with new phones we are paying what we were before) we were very interested in making the move.....but mainly because of her level of knowledge and customer service. We went to the store on Labor Day (Chanda actually met us up there in her day off to make sure we were taken care of)and Scott helped us setting up our plan and devices. Scott was AMAZING! He explained everything, in detail, He made sure are devices were 100% working and that all our information had switched from our other devices. I can’t tell you how happy we are that we made the switch to AT&T! We have phones that actually work where we need them to and when your phone is how you run your business that is invaluable. Coverage aside, though, what really sold us on making the move was the level ofcustomer service that we received from Chanda and Scott at the store. I highly recommend this store!

A Very...

I had an appointment at the O'fallon, MO store. I went in. No one greeted me or took my name. I finally sat down and waited while they saw people who walked in before me without appointments (they told me that while waiting.) When it was finally my turn, Anthony asked how he could help me. I told him my phone wasn't working properly. The very first thing he said was, "If you had an iphone you wouldn't have to worry about this you know" I asked how that was relevant when I had just handed hin a $1000 android. He said, "I'm just saying, my grandparents have iphones so I don't have to worry about them!" Seriously, his grandparents?!? Possibly I'm old enough to be this guy's grandparent, I don't know but I sure am glad I'm not!! 'm still not sure what his point was in saying that but if he's going to be in customer service working with people, he had better learn some common descent people etticate! He deleted a couple of apps that were possibly causing the problem then said, "I don't know about anything else, you'll just have to figure it out." I won't go to this...