United States Postal Service — Local services in Oak Creek

USPS: The Pinnacle of Frustration

The Oak Creek, WI postal hub might just be the Bermuda Triangle for packages—once they enter, they may never emerge. Nine times out of ten, shipments spend at least two days trapped in this vortex, if not longer. It’s a black hole swallowing deliveries, ensuring that “priority” is nothing more than a cruel joke.

The USPS has truly earned its reputation as the poster child for incompetence in shipping services. From glacial delivery speeds to outright losing parcels, the inefficiency knows no bounds. A package sent via ground should take 3-5 days—in theory. In reality? Mine took a mind-blowing 21 days. It sat abandoned in Oak Creek for over a week before mysteriously stalling again somewhere else for another week. To make matters worse, I received medication from Arizona that needed to be kept cool. The post office managed to misplace it for two weeks, only for it to finally surface after the sender intervened directly. And no, this wasn’t some massive shipping hub—it was a small office that should have been easier to manage.

As if slow shipping wasn’t enough, the lack of accountability is staggering. Packages that vanish into thin air result in nothing but shrugged shoulders and meaningless tracking updates. And yet, for all this agonizing unpredictability, USPS continues hiking their prices as though they’re offering a five-star service. If this operation had to compete like a private business, it would have gone bankrupt years ago.

Even the Pony Express, operating in the 1860s, managed better delivery times while traversing untamed terrain and fending off attacks. They accomplished faster shipping and fewer losses—all without the luxury of modern logistics.

And speaking of inefficiency—let’s talk about the workforce. My brother-in-law, a mail carrier, has firsthand experience with the USPS circus. At one office, five carriers operated—four of whom had restrictions preventing them from actually delivering mail. One was only permitted to clean toilets and occasionally sort mail. Another needed a shortened route due to shoulder pain, yet miraculously still received full pay for fewer hours. Meanwhile, healthy carriers were bogged down with extra routes and endless overtime. And the kicker? A carrier who had their USPS route restricted due to shoulder pain somehow managed to work as an EMT, lifting patients far heavier than a stack of mail. The absurdity of these employment practices is mind-blowing, driving up costs while dragging down productivity.

To top it all off, even slower service seems to be looming on the horizon. I mailed out three packages recently—hand-delivered them to the post office. Despite being sent locally, it took three days to travel a mere 160 miles. Oh, and fun fact—when I posted my original review, it had snowed. In May.

I know I sound like an old person, but back in the day, Wisconsin actually had winters. Snow used to be a given, not an excuse to shut down entire operations. Halloween costumes had to fit over full-blown snowsuits. Six inches of snow wouldn’t have shut down a state—because if it had, Wisconsin would have ceased to function from October until April. But now, bad weather is a built-in excuse for incompetent service. What’s next? Too much sunshine? Are they going to call a “SUN day” and claim they simply can’t be productive when the weather is too nice?

USPS has cemented itself as a relic of failure. If you value your sanity, do yourself a favor and choose another carrier. You’ll thank...

I have had noting but bad experiences with this location. They have lost my packages on multiple occasions, and (sadly) never take ownership for it. Any time I order anything to be delivered to my moms it goes through this post office and either gets lost completely (twice, now) or there is a delay. Have also had where it states delivered to my house, isn't there, I call to file a complaint, and the package is magically there 2 days later.

I was told with this last mess up I am completely wrong because if a package is delivered to Franklin it would NEVER be at the Oak Creek post office. Weird, because looking back at all tracking #s from past orders (I screen print them all), EVERY SINGLE ONE of my orders has gone through Oak Creek...but I guess those tracking #s can be totally wrong. This last package was transferred from UPS in Illinois to USPS in Oak Creek. They have no record of ever receiving the package, although when I contact UPS they spoke with the delivery driver who can recall it being scanned off of his truck.

Their customer service skills are terrible-very rude, non-empathetic, and short with customers-the ones who have the right to be upset when a package that they spent their $$ on is lost. Mind you, I order online weekly and it is ONLY when my packages go through Oak Creek rather than Menomonee Falls that this happens. Needless to say anything ordered will have to be sent to me rather than my parents in Franklin.

Guess I am confused how a location has this many bad reviews and similar situations over a variety of customers, yet they blame the senders of these shipments saying they must not have shipped it right or tracking numbers are wrong and that is why packages are lost. Something seems...

In addition to the justifiably horrible reviews I've read thus far, I'd like to add that USPS also deletes tracking history entries to TRY and cover up their ineptitude, which is laughable considering even the cheapest phones nowadays possess SCREENSHOT capabilities. Whenever I can avoid using USPS, I do. My business reputation, as well as my bank account (by not having to constantly refund customers anymore) relies on my NEVER using USPS. However, as a customer myself, every once in awhile, I get stuck still having deal with the USPS. When I do, I screenshot EVERYTHING. That said, I had a package due to arrive in upstate NY today 9/3/21 by 9PM EST, that USPS tracking's last entry said left THIS OAK CREEK WI facility yesterday 9/2/21 at 1:37PM. When I checked tracking again today around 7PM, the 9/2/21 1:37PM tracking history entry had been DELETED (thank God I took that screenshot!) and replaced with a new package departure date and time of 9/3/21 at 6:04PM from THIS same facility. So basically 29 hours after the DELETED tracking entry of 9/2/21 at 1:37PM, it is still presumably sitting there. But yeah, let's just delete that tracking entry and simply pretend like we don't have sh*t running down our leg that everyone can actually SMELL and SEE running down our...