AT&T Store — Local services in Oak Park

Always go straight to the manufacturer DO NOT BUY PRODUCT FROM THESE STORES!! Then bring the phone to the store to have it activated. They don’t have any control over what the phones and stock look like. If you are unlucky and get a damaged phone out of the box they won’t take it back even if you open it in the store. I just bought 2 iPhone14 pro Max phones. My fiancée opened hers in the store and there were some scratches around the frame of the phone. They weren’t large but we were spending $1000 for the most expensive phone on the market brand new they should not have any blemishes. Bryan, who was the best there and only reason they are getting 2 stars rather than 1, was able to convince his boss to waive their $55 restock fee since we opened the phone there in the store infront of him. We opened a second one and this one had actual divots in it. While Bryon tried, the manager refused to waive their $55 restock fee because we were “nitpicking”. I took it to apple who said that since they didn’t have a receipt from their store they couldn’t do anything without burning my warranty because they didn’t have any record-keeping or bill of purchase since I bought it from att. They said att should have replaced it for free. I called att customer service and they said if I opened the phone in the store (which I did) and they saw it in the store (which they did) they should take it back and replace it because that’s what att would do if I would have purchased it online. Since all the records were through the store I had to deal with the store. I tried going back to the store and after them arguing with me and having very bad attitudes they still refused to even take the phone back without a $55 restocking fee. ALWAY go straight to the manufacturer to purchase the product DO NOT BUY PRODUCT FROM THESE STORES!! Then bring the phone to the store to have...

Edit: The manager called me and was very nice about the situation, so I’ll add an extra star for him. My experience was upsetting and uncomfortable, but it shouldn’t reflect on the rest of the staff. — I am autistic. An employee at this store snapped at me and commanded “Look at me! Look at me!” because I wasn’t making eye contact with her.

I tried to explain to her that I’m autistic and eye contact makes me too uncomfortable to focus. She cut me off before I could finish the sentence, but I do think she heard me say “I’m autistic,” because after that, she stopped ordering me to look at her. She didn’t apologize. Usually I don’t have to disclose this information about myself, as most people are willing to be patient with my idiosyncratic communication anyway. She wasn’t.

Nobody should patrol other people’s body language. I’m a competent adult and was completely responsive; she was just annoyed at me because I’m weird. I had spent all day talking to AT&T customer support, so my already limited communication skills were stretched thin, and maybe she thought I wasn’t paying attention or that I was rude. But I wasn’t being disrespectful or aggressive. I was being autistic.

She told me she couldn’t resolve my issue without a store manager and that one will contact me tomorrow. That’s fine, I understand that she can’t fix it on her own. But the reason I left feeling badly is not because my $1000 phone got stolen; it’s because I was criticized for acting autistic. — Another edit: I learned the next day that the employee was incorrect when she informed me that she couldn’t help me and that a manager would be required. I’m not sure if she was unaware that she could assist me or just didn’t want to. I wasn’t upset at the time about her saying she couldn’t help—I took her at her word—but it’s odd...

I am giving 5 stars today to the AT&T employee who helped me this morning. Her name is Blanca H. She has helped me in years past. She knows her stuff and is kind and patient with me and the people who came in before me. This rating is not for the store itself, but for her. It is unfortunate that even with 4 employees to help customers, I waited almost an hour to be helped. Getting a new phone or needing help with an account takes a long time. I’ve been that person in past years where everything took a long time. I appreciated the time spent with me in the past. And for staffing, I get it, you never know when people will be lined up at the door to sign in to be waited upon. This is where Blanca was the shining star. In the hour I waited, she was the only one helping customers who finished and then saw the next person, and then the next. All others were with the same customers for that hour. Blanca H. was the one with a kind voice that would greet people coming through the door with a “Welcome to AT&T- we will be with you soon!”, and then, in between her appointments, enter the customer name onto the wait list. So kind, pleasant, and patient. I witnessed her patience more than once with a person who could not understand anything technical. She was great. When it was my turn she gave me good information and helped me. I was trying to decide which phone to trade up to. Again, 5 stars for Blanca H. Note, this posting for some reason is showing my husband’s name, not mine. I am Kathy Corcos. This was...