JCPenney — Local services in Ocala

I like Penney's as much as I like Kohl's, and am a little sad that they are closing so many stores. The store in Ocala in the Paddock Mall is clean, well-organized (though they could do with a few more signs), and usually has very nice cashiers-- though sometimes they can be hard to find or the lines can be long, esp on the weekends. They usually have really good sales too, which is the main reason I shop there. Tonight I bought 6 sets of toddler PJ's and a tee for $40! I do wish the cashiers were a little more knowledgeable about the store's discounts, coupons, and sales though. The cashier I had was very nice, but I had to show a screenshot of the 20% off coupon and he still tried to insist it was only for online use until I showed him otherwise. Like I said though, he was very kind and patient, which are qualities all cashiers should have! The only reason I give the store 4 stars is because of the lack of knowledge on the cashiers' part about sales/deals (has happened more than just tonight), because there are usually too few cashiers to deal with the lines, and because the regular prices are so high (but that's usually true of any department store). All in all, as long as you go when it's not too busy and you catch what you're looking for on sale, it's a great place to shop with...

This 5 🌟 review is for June in the Jewlery department. She not only went above and beyond for us today, but was compassionate.

We came by the department today to have our engagement rings polished. Upon arriving, we asked the first associate on duty about it, and she quick to brush us off and pointed me in the direction of the "do it yourself" kits (behind the counter) and stated she needed to rush off to assist another customer. While we waited for her to serve the other patron, we looked around, gathering ideas for our upgrade when we Wed next year.

After about 10 min, June clocked back in. She came to see if we needed anything because we had still been waiting and I asked her if we had a lifetime care plan on the rings, could we get them polished real quick? I knew it wouldn't take much time because my Father who previously worked here would always polish them, as it is an included service with JCP lifetime care plan. Needless to say, June really stepped in and she took the time to make sure the customer was cared for today. What a great asset June is to the Ocala JCP Jewelry Department. We will be...

I had a bad experience at the jewelry counter with a lady who had short white hair . I told the other 2 girl's a thing I had heard that your ring size was the same as your shoe size , and she had ti butt in saying no its not . I worked in the customer service industry for 40 years and one thing I learned over the years that the customer is always right but don't go to great lengths to prove that I was wrong . Ww soent alot of money there Today at the jewelry counter and I felt on top of the world until she came over and called me out . You need to get rid of her or she is going to drive your business into the ground . The lady from Jamaica her name was Monica and she was amazing . My husband just told me that the rude ladies name was Debbie , but I don't want to get her messed up with the other young lady with long hair that is from Georgia because she was amazing also , kudos to Monica and her for there expertise in diamonds . Unfortunately if I were to ever walk into that store again and run into the mean lady , I would turn around...