Staples — Local services in Ocean Township

Most of the 1 star reviews recently will have no bearing on who will go to the staples, if you need to go you will go anyways regardless of the quality of service represented by the reviews. Nonetheless as it has been stated in other 5 star reviews this place has been review bombed by an arrogant customer who took it upon herself to shout and insult multiple staff in a recorded video. While I have never been to this establishment, the fact that this customer made insults to the manager after he repeatedly tried to de-escalate the situation, even with being called racist to his face multiple times shows that most of the staff there probably have level heads and can respectfully respond to drama and altercations generated by rude customers. You will probably be able to get most of your work done in peace assuming more people like her don't show up, and considering all her friends said they would never come back in other reviews, I think it'll be fine. One funny thing to note about it is that she calls the manager racist for "pushing the black girl to the back" when it is actually another black co-worker of hers that takes her to the back of the store, and the manager steps in as it is usually his duty to deal with rude or misbehaving customers. She then mistakenly assumes he did this out of spite towards the co-worker, and not to protect her from the vile remarks made by the customer. The customer then assumes that because she is black, that the manager must have something against black people, despite clearly case-proof trusting one black employee to help comfort another after the drama, and giving time and space to the employee by taking the customer into his own hands. He demonstrated more empathy for people and their feelings than the customer gives him credit for, and she should be ashamed of her conduct. The manager alone along with the young gentleman who helped out the distressed worker gets them 5 stars. Other than that, it's probably just a...

On Wednesday, September 13, 2023, I placed a print order online around 2:20pm. At 5:40pm I arrived the store. There were 2 people ahead of me, but I did not mind waiting because he seemed to really listen and under customer needs. When my turn came customers tgat he was previously came back to the service desk. Due to his dedication to great customer service, he went to help them and asked another associate to assist me. Now it's a few minutes after 6pm. The associate told me my order was not ready. I asked him if it was possible for him to process my order it was only 6 pages that needed to be printed. He told me that he would completed it at 9pm. I asked what time does the store closes at 9pm. He told me that I could pick it up tomorrow morning. I asked if I could bring in my memory stick and print it from the computer. He seemed to not know what I was asking. I left the store around 6:15pm frustrated and annoyed. When I arrived home (8 miles from store) I checked my email and had received an email at 6:31pm informing me that my order was ready to be picked up. Is this a joke? Needless to say I printed my documents at...

I just watched the video of that one Karen recording her print experience with Eric. As a print and marketing associate myself at a different Staples, he has every right to respond the way he was to the situation. He tried to de-escalate numerous times, to which this lady just simply would not. Not only was she insulting him by calling him racist and an ugly man, she was causing a scene and making the whole situation worse off than what it should have been. Also, news flash to customers: WE as EMPLOYEES have the right to deny service, and we also have the right to kick you out. People take the whole "customer is always right" too far sometimes, and just can't accept it when workers stand up for themselves and put them in the wrong. Props to you Eric for handling that the way you did. If you're still there and see this, you deserve a raise. I hope your coworkers who dealt with that lady are...