Clothes Mentor Ocoee, FL — Local services in Ocoee

Well.....I was very NEW to this Clothes mentor store...so I decided to give it a try last week and see how much i would get paid for so many NICE...not worn or ragged or cheap.... I had 41 Women's fine Designer clothing..including:Ralph Lauren Black and Blue Label Tommy Bahama, Banana Republic, Athleta..and some NEW with Tags, Some New without the tags ..all of the others worn one or 2 times...and taken clean ....so retail value of my lot was what I paid over $2000. ...they took all except 1 thing...but payment was $179. for the lot...I accepted that...and thought I would save judgement until my 2nd visit....So Today I took in 21 items,,,,all NEW with Tags...or New without Tags....Dresses high quality Tommy Bahama Dress / Casual Styles with matching fine weight sweaters...Banana Republic...etc and only 1 dress worn one time...some Banana republic tops same unworn but w/o tags...total Retail value I paid was $978.69....they did not take 3 tops which they said were not right style and they said the white Tank showed wear...well...yes...I guess maybe bc was worn 2 times and washed...so that can be considered worn???/anyway...thjey only offered me a disappointing $55.60 for this lot of gorgeous solid colored ...not loud but rather your basics black , brown ....very nice....I took the offer...but On my way home...huge regret...that was such a loss for me....so though I have Many , many more Designer Dresses, sweaters, pants, etc...NEW with tags, New without tags and some worn one ...maybe two times...and shoes all new in boxes...some without boxes...all designer, from Bloomingdale's , Neiman Marcus, Nordstroms...all same high retail value...I have decided just to keep it and store it in the guest closet as opposed to just throwing money into their laps....Huge lesson for me......I did wander through the store while I waited and checked the merchandise out....By all means...the things I took in are the TOP quality and much , nicer and with tags ...than what is on their racks...After all ...their ad states the merchandise should be current from last 2 years at least...and what I saw...was NOT current...looked like things that had been in some old lady's closet for years...not all of it...but alot.....My things do not really belong there...So again...my lesson learned...Will not go back.... *BUT...YES...if you are a buyer...sized small or Medium...6 or 8 ...definitely go now and find some awesome NEW and NWOT....and some gently worn one time items...some nice Little Black dresses for the Holiday ...brown with faux gem...

Today I went and gave Clothes Mentor (off West Colonial) a second try. I first went there when they initially opened, and was disappointed. The staff wasn't very nice - I kept getting dirty looks. I brought in some clothes to sell, and they didn't take any of it. They said they were looking for other brands, which I get. I'm only in my 20s and it's more of an adult clothing store. But I got the feeling there was some judgment against my age too. Fast forward towards today. I went back to sell some clothes for my mom. I went through all the clothes she wanted to sell before hand since I work in retail and sell a lot at Plato's closet (meaning I know what they typically want). I went in there and got the same dirty looks. I felt uncomfortable. The lady at the counter talked down to me like I was stupid and then took my clothes and said come back in 3-4 hours. I thought that was an excessive amount of time to wait, especially since it was maybe at most 10 items that I brought it. I went back later to pick it up and they said they were going to pass on everything!! They claimed it was "too worn." I told her the shoes I brought were brand new and she looked that them and pointed out a tiny piece of string that was coming out of the bottom (they were wicker shoes... that happens). I was to say the least upset. I looked at some of the items they had for sale and they were way more worn looking than what I brought in. I definitely felt that I was being judged for my age, and I really ended up wishing I just had my mom bring in the clothes instead. No one should be judged like that in a retail, no matter what their age. I found stuff that I would've even bought there if they were kinder to me. I ended up losing money since it was a decent drive out for me, and my self-confidence definitely took a small hit. Needless to say, my mom and I will never try to sell or buy from...

If Google had a Negative Star, I would have clicked on that for this business. My wife visited the store today and a rude, condescending, racist named TRACY (who never greeted her) started barking orders at her to "REMOVE the HANGERS," and questioned why the items were not in a "BAG"? My wife responded and said she did not know that was required AND went to the store's website prior to her visit to see what the parameters were. Tracy's sharp response was; "I don't care what the website says and I have nothing to do with the website." Then yelled : "Don't put your stuff on that counter because that's my workstation", offering no option for the items that my wife brought in. My wife used the floor to remove all the hangers from the clothes and had them neatly arranged in a bin. Once finished Tracy told her to put the bin on the counter. My wife could not do this due to a debilitating shoulder injury a few months ago leaving her partially disabled and explained this to her. Tracy said :"Next time, bring someone with you to do this". Wow! Beyond words. The absolutely disregard for courtesy and offensive attitude towards customers make me wonder how they stay in business? While my wife was there, she noticed that she did greet other customers who entered the store. We later went back to the store's website and noticed numerous comments of discrimination and racist actions reported by various other customers concerning Tracy. Had we seen this previously, we would have never visited the store. After 50 years of living in Florida, my educated, kind and patient wife has never been treated like this by...