Firehouse Subs Goodhomes Plaza — Restaurant in Ocoee

Me and my family frequent this location, (good homes plaza Ocoee) we have never ever had a bad experience until tonight, we came in with plenty of time till close, and there were a few people but not overwhelming, we weren’t greeted like usual we just had a young lady yell “are you ordering sir?” And my husband responded yes, she said “oh it’s gonna be a 30 min wait to order” like what? Ok. Typically we would wait but we just got done with a softball game and our girls were hungry, and it was already late on a school night so we said oh okay, no worries next time and as we’re walking out the girl starts laughing and in a nasty tone say well OK! ADIOS! Very sarcastically. It was absolutely rude and uncalled for, we don’t mind waiting typically and we were kind about it when we said we would try again another day. Please work with staff on treating guest with respect and...

Went to the firehouse on goodholmes road in ocoee on 3/7/24. For the new people that visit ...most of the subs there you have to ask them to add items such as lettuce, tomatoes ect otherwise you end up with something you didn't expect. I ordered 4 large subs and only got two with lettuce. The Philly cheese steak and the New York Steamer -do not come with anything but cheese. 63.00 later unhappy hubby and i end up having to run out to KFC to buy food again. I called and supposedly got the manager but he offered no resolution to my problem. 1 sub later in the trash we will never go there again. The cashier should let people know which sandwiches come plain with just cheese. Very dissatisfied will not visit there again.If they cared about an unhappy customer they would have fixed it offered a discount on the next visit reimbursed what we...

As someone who appreciates both quality and consistency, Firehouse Subs continues to impress me with every visit. The staff is always welcoming and efficient, and the sandwiches are made fresh to order with generous portions of premium meats and toppings.

A special thank you to Toni, who provided outstanding customer service. Toni was courteous, attentive, and made sure my order was exactly right. Her positive attitude and professionalism elevated the entire experience and truly reflected the brand’s commitment to customer satisfaction.

The sub I ordered was fresh, flavorful, and perfectly assembled. You can always count on Firehouse Subs for generous portions and quality ingredients.

Highly recommend this location—not only for the food but for the exceptional team members like Toni who make every...