T-Mobile Authorized Retailer — Local services in Oconomowoc

The worst T-Mobile experiences I have ever had. When we arrived, we did not have anybody speak a word to us for 30 minutes except a couple who said they had been there for over 4 hours. When someone did speak to us, they asked what we needed and I told them we were trying to switch to T-Mobile together and get my husband a new phone. They said okay and went to the back room, I can only assume to vape as the employee was walking around with a vape in hand and while on the phone- very unprofessional. After another 15 minutes, he asked us what we were there for again just to roll his eyes, deeply sigh, and hit the table a few times as if we were an annoyance. We ended up leaving shortly after that because we did not feel like sitting and waiting until close as the workers made no progress throughout the time we were there with anybody else’s phones. While all of this was happening another employee who seemed new and did not know what he was doing had seemingly made mistakes on two other peoples phones. When consulted with a problem he had no clue what to do, and we even heard him swear. This was extremely disappointing as my husband desperately needed a new phone as he uses it for work. We are very understanding people, but this was just ridiculous. I have never had problems with T-Mobile before, as I have been on my family’s plan for years, but have also never been to this location before. Hopefully we can get something done next time, otherwise we will not be returning to T-Mobile ever again. I hope you can speak to your employees about...

If I could give less than one star, I would do it in a heartbeat. Did you know that if you open a new line of service on your Sprint account on the last day of your billing cycle, Sprint will bill you twice for the same month of service? I was not aware of this when I opened two new lines on the last day of my cycle. I was not made aware of this by the store manager when he opened the lines either. I didn’t find this out until I received my bill the next week. Instead of just the charges for the one original line’s previous month of service and a prorated amount for the whole 6 hours the two new lines were open on the last day, I was also being charged “next month” fees for the two new lines. Now, I’m also being billed for previous month fees on the two new lines on my new bill, which means I’m being billed twice for the SAME month of service! I was back in the store one week after opening the new lines with the first bill and was told it would be corrected in a few days. Guess what, after 3 store visits and 7 phone calls (of which I made every call, not once did I ever receive a call back even when told I would), I was finally told that it’s corporate policy and there’s nothing they can do, even though they flat out promised me it would be taken care of. Of course I wasn’t told this until well after the 2 week grace period where I could have cancelled the lines. I’ve never had this many problems with Sprint before, but as soon as these stupid leases are up, Sprint has lost a long...

Just for this store they should have a rating lower than one star, the hell that I have been through dealing with this incompetent store will steer me away from sprint until I die. Let’s start with Dean the first person I dealt with who royally screwed me over I had the service a total of a couple days and would rather gouge my eyes out with a rusty spoon then be within a 3 mile radius of this store. I have been fighting to fix this for 2 months, first of all I switched over from one carrier to another and was under the impression my bill would be lower. NOPE. HIGHER. So we canceled. That’s not even the worst part. We returned the phones the same time we canceled and they tried to charge us for phones we didn’t even have anymore. When that finally got fixed after dealing with a very incompetent manager named Alex we STILL were left with a bill which they expected us to pay. FOR NOTHING. Alex assured us it would be fixed and he would give us a call. I assume I’ll get that call when hell freezes over. We then move on to the king of incompetence . MIKE. Who hid in the back room when we walked in the door when we did catch him he decided instead of fixing the problem that he would contact the police. Incredible service skills. Incredible. My advice is if your choosing between getting your wisdom teeth removed without being put under or working with the oconomowoc sprint store. I...