QDOBA Mexican Eats — Restaurant in Oconomowoc

The rating is for service. I am a huge fan of Qdoba, but this location has disappointed me greatly! I ordered a burrito and a burrito bowl on the app (so I could grab my food and go). I got there 20min after I ordered and they never even got to my order. The MOD then made some excuse (I think he said “oh our printer is broken”... then proceeded to PRINT the order..hmm.). He did make it right away, but I wasn’t standing directly in front of the counter. They bagged the food and I took it home. I got home to find out both orders were missing queso sauce, cheese, sour cream, guacamole, and the bowl was missing 1 of the salsas. I called the store as soon as I realized their mistakes, talked to the MOD (different guy - I assume a shift change), & he said he was going to refund my order and it was all taken care of. I’ve waited several days to see if the money got put back into my account and it still hasn’t. I called again and the current manager took my info and said she’d call me back after the lunch rush (which in my customer service experience, you should ALWAYS resolve a customer’s complaint asap & not let their anger brew..). It’s been several hours since my most recent attempt, I didn’t hear back & the money is not back in my account. I am extremely unhappy with how they’re handling this situation.

Update: it has been a week and the money is still not in my account. This has been a hassle all week trying to get answers. An employee at a different location even tried to help and corporate wasnt too happy with them for stepping in. Not cool. Anywho, that’s besides the point. I actually increased my rating from 1 star to 3 stars because towards the end of the week a manager called me from her personal cell phone, apologized profusely, and promised they issued a refund the day the charge occurred. They could be BSing me since I haven’t gotten the refund, but what else can I do? I wish the Oconomowoc location would do SOMETHING to leave this on a positive note, but I doubt that’s going to happen. I’ll go to the Johnson Creek location or Delafield for my Qdoba fix (the food is just too good to...

My bf ordered us 2 Queso Birria burritos (one was ordered as “build your own” because of minor tweaks, pinto instead of black bean, corn salsa instead of pico, etc. but the rest is THE SAME as the queso Birria) and queso/chips from this Qdoba in a mobile order earlier and one of the burritos we received had NO REAL MEAT/BRISKET/QUESO inside it whatsoever. It was the complete wrong burrito, it was some sort of vegetarian burrito with black beans, corn, etc. it looks like they put some sort of “impossible meat” in there but it’s tasteless and barely any of it. We threw it all away. It’s not what we wanted or what we PAID FOR. That burrito is a whole different cost than the Birria burrito, and we simply didn’t order it. And then the one Birria burrito they did give us had NO queso in it and we ordered spicy queso on the side and they gave us regular. So many issues. The lack of attention & just lack of gaf is apparent at this location. Attempted to contact the store several times, no answer. This is the 2nd time they’ve completely dropped the ball on our orders and I will no longer patronize this location. Food is always lower quality than other Qdobas I’ve been to and the customer service is nonexistent. They literally give you what THEY want to give you, not what you explicitly ordered ON THE APP, WRITTEN OUT in black and white, not what you PAID for- whatever they feel like slopping together at that time. It’s not the first time I’ve received a completely different order than what I asked/paid for. I will be complaining to corporate & I...

Really wish I could leave a 0 star review. Music was so loud employees can't hear each other or the customer. I ordered a chicken bowl and was charged for a steak bowl. I asked for the complete your meal deal, I got the chips but no salsa or queso. Their soda machine was 95% empty (the person checking us out, outright told me that they just didn't want to fill it), so he forced us to get bottles of soda. When I went to bring these concerns up he told me he didn't hear me ask for the meal deal (he couldn't because their music was to loud), he did give me the dollar back for overcharging me on the meat, but refused us our salsa and queso. Also their was minute maid in the soda machine working, which my husband would have drank, but the guy at the register refused to give us soda cups, but gave the lady behind us a soda cup. There were also people that work there sitting around doing nothing, they could have been filling the soda machine, the whole soda machine being out is just pure laziness, and what really miffs me off more then anything. Forcing us to spend an extra $6 on bottled soda just because your being lazy, very poor business etiquette. And the lady put a GIANT handful of cilantro on, so if you want cilantro, but want to actually taste the rest of your food make sure to just ask for light on...