Ashley Store — Local services in Oklahoma City

Absolute nightmare! We live two hours out from OKC. I do not have a lot of free time with my work schedule and being a single father with sole custody of my two daughters. I like to keep things simple. I attempted first to make an online purchase for what we needed, but YOU ONLY GET 0% IN-STORE for 60 mos.

I called Friday to confirm with the Ashley location at 3400 memorial road. They told me yes, I asked if I could give them all I picked out and make my purchase over the phone? NO, they told me I had to come in person. Okay, I have an Ashley card with an $8,500 limit. We just got a new home as we moved from Jenks for a promotion with work. My mom moved with us to help me with the girls as I have a demanding full time career. If I can’t make it to drop off or pickup we have mom to help. I appreciate her sacrifice and for loving us so much, that she just moved across the state to help us. I wanted to get her a new bedroom set. My oldest in now a pre-teen and she needed a new bedroom set. Our new home has an odd shaped family room. Although my current furniture is nice. It just doesn’t look or feel right in the space. So, I we needed a new sectional for the space.

Now, my girls have been through a lot. I don’t have enough space her for that story on here. We are selling the only home they have lived in back in Jenks. I want the new home to be awesome for them. Living spaces are a big part of a home being awesome, along with love in the home. I’m saying this because getting this furniture was a really big deal for me. Because, the girls are my world.

My plan was to use the 0% for 60 then payoff when our Jenks house sells. Now, the Jenks house was completely furnished by purchase made from Mathis Brothers and Ashley in Tulsa. The OKC locations are owned by the same owners. In Tulsa we never experienced the games and lies as we did in OKC! I work six days a week and just didn’t have the time to not purchase on this trip to OKC.

I must say after my purchase experience in OKC, I will submit a claim to the Federal Trade Commission, the Oklahoma Attorney General, and anybody else I can think of who might stop what I experienced.

At the OKC store you have Ashley and Mathis connected. We picked out a bedroom set for my oldest daughter. All of a sudden, the price posted for the bed was “just the headboard”, the footboard and side rails were extra. And the slaps underneath were extra too! The played my daughters emotions against me. Note, I’m all for people making money. I just do not appreciate the BS and lying. What was most important was my daughter’s smile before they came back with the manager and pricing and lying. The bedroom set was on the Mathis side. I was pissed but, that smile and the relief off just having this done took a high weight of being a failure off me back, as time is the one thing I do not have enough of. Because it’s a long trip to OKC and back.

Okay, I got off work late and we need to get this stuff! After the drive in, it was 6:30 when we got there and they close at eight. I told my family we are going to the Ashley side. I thought surely the first portion of our experience was just the Mathis manager. (I want to say now that each salesperson was awesome, they did not control anything and brought is the seasoned trained assassin managers to do all the dirty work) We found my moms bedroom set, we got mattress’s for both bedroom sets, and then we found the sectional. Boom! We are all pumped and excited! Then the manger who is as in and out comes back. I was just deflated and confused because the online price can not be got at the actual location, the manger says. He can beat, match, or get close to online price if you buy the protection! No 0% is not available, unless I wanted to pay the not published higher pricing strategy. The whole experience turned into a nightmare. I had two girls excited and my excitement turned into just timber the girls are so excited. As a parent I did not want all away because of how hyped up this trip to purchase was for our family. I’m out of...

Will never shop at Ashley’s again after two orders that were filled with false information and promises

Ordered a dining table set that came with matching bench and chairs. Ordered it online in July and the order was going to be fulfilled by Mathis Brothers. Was told that it would take 8-14 weeks to shipped. No problem because it would be here in time for the holidays. Received the bench and chairs in August but was told the table would be shipped mid September. Mid September I email for update, was told mid October. Emailed in October was told mid November. Emailed on Nov 10, now being told Feb 2022 for the table and this date is subject to change. Still debating whether to cancel this particular order.

Mid September we went into this particular store looking for a new couch. We find one with matching chaise. We explained that we are looking for items that has availability. We understood that because of supply issues not being able to keep up with demand, a lot of furniture was on back order. Our salesperson said we had it on the next truck which was coming in October. Our receipt said estimate delivery September 23. We could wait that long. So we paid for it up front and waited. Mid October rolls around and I reach out to the store for an update since NO ONE contacted us. The individual I spoke said it was estimated for mid December. Okay, understandable. November 9 I called for update and was told that the couch has an estimate date by the end of December and the chaise is mid January. I asked for a manager and explained our frustrations because we bought it and paid for it in full at point of sale that the items were coming in October. I was given the reason for delay was because of COVID and that supplies can’t keep up with demand. I responded back that we knew when purchased it but we were promised that our order would be on the truck in October.

I totally get that there is a supply shortage but seriously be truthful with your customers. Don’t say one thing as a way to make a buck when it’s not the truth. Honestly wonder how many of these reviews on here by individuals with one or two reviews are...

I want to say that Ethan is an amazing sales rep/manager and our experience with him was so fantastic! Things unfortunately deteriorated from there. We were told that the furniture pieces that weren’t in stock would be arriving within 2-3 weeks after our purchase date except for a bed frame that wouldn’t make it in until the end of the following month. This was not the case. I ordered all of my pieces in the middle of August and called several times for updates. Each time I would call for an update, I would be told that my pieces would be arriving in another 3-4 weeks. This continued for 3 different times and I finally had enough when I was told that I wouldn’t be receiving pieces until January!! I told them to proceed with cancelling everything in my order except for the last piece of my sectional (I already had all of the other pieces). I called last week to see what the status of that piece was because it was supposed to be in this last week of October and they tell me that it’s been cancelled. Why in the world would I cancel the last piece of my sectional?? I specifically told the representative NOT to cancel that piece but she apparently couldn’t follow directions. Now, I had to come back to their store, place a new order for this one piece and have to wait at least another couple of weeks to get it.

All in all, I will never purchase from Mathis Brothers or the Ashley Homestore again. They are nothing but liars and their customer service is horrible! If we would have been told that our pieces should be in by a particular date but things have been pushed back due to Covid or other unforeseen circumstances, I may not have been as upset but that never happened. We were always given a firm date and were never called to be informed of any changes in the new estimated time of arrival.

If I were you, go to ANY other furniture store or make sure that if you do purchase from them that it’s in stock because it will take you 6 months to a year to actually get...