Bassett Furniture — Local services in Oklahoma City

Friendly and helpful salespeople and beautiful quality furniture! Really enjoyable experience shopping with Bassett!

Updating to add - they delivered my table with the wrong legs and the table top has obvious clamp marks on the table edge. They took back the legs and left the tabletop in the middle of my dining room, rendering it unusable for the past two weeks.

At delivery they said a ticket would be submitted to corporate to get the correct legs and it usually takes 48 hrs to get a replacement and 30 minutes to get a call about the ticket. We hadn’t heard anything the following day and ended up having to call ourselves- no ticket had been submitted. It has now been 2 weeks since “delivery” and each time we try to obtain resolution at either corporate or the local office they promise to call back and then don’t. Both blame each other.

I understand that mistakes happen - I wouldn’t be all that upset about the leg issue if they could provide an ETA or if they’d get the tabletop out of my house while they worked on the legs. 48 hours of no dining room is manageable, but weeks with no end in sight is a different matter. What’s really enraging me is the utterly inept communication on this issue.

It’s really not looking like I will be a repeat customer at this point, but I will update if they get their act together and make it right. Update: We eventually got the legs, but mostly via our own efforts. Wouldn’t shop...

My husband and I purchased a bedroom set in Aug 2021. We were quoted a delivery date at the end of October, well October came and went, November came and went and we got zero communication from Bassett. I reached out multiple times for updates and got very rude replies. We ended up finally getting our furniture 6 months later. The furniture have debts and chipped paint on multiple corners, gaps where 2 pieces of wood meet, and the drawer pulls move and have paint chipping off from underneath and around the drawer pull holes. Also, when we originally ordered the furniture the plan was to replace the drawer pulls to ones we liked better. Emily, from Bassett, quoted us $100-$200 with a company they recommended to fix the current hole and drill new ones. When we finally got the furniture and got a quote back from the company, it’s over $600 to do the work we were told would be $100-200. Bassett has not been helpful at all with recommending different companies or offering any kind of solution. They are continually rude to us on the phone. The furniture is expensive for the cheap work that they do. Would never recommend them to anymore looking for quality...

After visiting four other furniture stores, I had about given up finding the perfect sofa and chairs until I was told to check out Bassett Furniture. The moment I walked in, I was immediately greeted by Kathrine Golden. She immediately began asking questions and listening to my needs. She spent two hours with me and listened to every detail. She made suggestions allowing me to think about options and possibilities I hadn't considered. Kathrine made it fun! She provided me with a printout so that I could see the costs and to think about all my furniture options. I set a follow up meeting where we spent another two hours finalizing decisions and choosing fabrics. There are so many options it can be a bit overwhelming but with Kathrine's expertise and detail for design, I chose two sofas, two recliner chairs, and an ottoman. Thanks to Bassett Furniture for all your beautiful choices and for having the best designer. I can't wait until my custom furniture arrives. If you want choices and design expertise there's no need to shop...