Lovesac — Local services in Oklahoma City

I’d been stalking Lovesac on the internet, as my den has an awkward shape, limiting your standard seating arrangements and Lovesac seemed like my only hope for adequate seating.

I then got word that OKC Classen Curve would have a show room in the Spring of 2021 and it was game on!

I visited the showroom on May 29th, ordering my original 6 pieces and the entire experience was perfection. The show room is designed for the customer, allowing the in-store creation of your seating needs (with wooden blocks…YES blocks!), the touch and feel of the various couch covering materials and the physical experience of each type of fill available for seating. The staff was extremely knowledgeable and very helpful during all design phases. I was in and out in less than an hour with my first Lovesac purchase receipt.

My Lovesac arrived in approximately 10 days, at which point, I began the build of my new (last) couch. Once I started building, and realized all the different combinations available, it dawned on me that I was going to need two more sides (always overbuy). On June 14th I called the OKC location and luckily for me Gregory answered. Gregory is very professional and extremely efficient. I called the store, stated my need, and Gregory took it from there. I had my 2 new sides, with covers, ordered and paid for in under 45 minutes (via phone and email).

I can’t say enough great things about Lovesac OKC. Just know, I’ll be...

Very helpful! So glad to have a love sac store close! Thank you!EDIT: I knew I would have to wait a while for my couch because of the back order but that is not the issue. I got shipping info on my couch end was very excited but that is where any excitement stops. I drove almost two hours to the closest store so that I could make sure the order was correct and I got all the correct pieces. Two of the sides that were ordered for me where supposed to be deep seat sides and the store ordered the wrong pieces making my couch not go together right. I call customer service and the first man I talked to was absolutely terrible. The mistake was not mine and they still wanted me to buy the two sides I was supposed to have in the first place. I did finally get in with a nicer lady who informed me my sides were ordered and would be expedited… I still haven’t received them. One of pieces was shipped back to the warehouse and no one can tell me why but I was told a new one would be expedited… that was over a week ago and I still haven’t received it. I called again this evening and no one can seem to tell me why none of my things have shipped. I was told I would have an email with a solution and I haven’t received that either. Love Sac customer service is the worst I have ever seen. They absolutely do not care if they keep you as a customer or not.I hope others have better luck but I am ready to ship it all back...

Before today, I had never physically touched a Sactional or Lovesac. I knew from their website & online reviews that someday I would own one of each. I had been dreaming of owning them for years. However, I wasn't excited about driving 3+ hours to find a showroom to confirm for myself the excellent online reviews. Imagine my excitement when I found that a Lovesac showroom had opened in OKC! I went to the store today to try out the product. I already had my choice in my online shopping cart. Gregory (my Lovesac salesperson) made the experience better than I ever thought it could be. He showed me, with wooden blocks, what my Sactional would look like and how making a simple change to the sides I had selected would give me a much better product. I got to sit on the cushions and feel generous sized swatches of fabric. The website tools are wonderful but nothing compares to that personal touch walking into a showroom can provide. I did not expect to order my Sactional when I walked in the showroom today but left with a receipt in hand eagerly anticipating delivery!! Thank you for opening an OKC showroom! And thank you for having awesome people like Gregory available to make my buying experience...