Iâm a 100% disabled veteran. I have a tax exempt card for âhousehold membersâ. My 10 year old daughter was up there with friends and had my credit card, my tax exempt and my military ID. Claireâs refused to take the tax exempt because she didnât have an ID with the matching address.
Couple things here. They let her use the credit card without hesitation. They wouldnât take the military ID though itâs government issued because it doesnât have an address on it. They refused her using the tax exempt which isnât a discount for the store, it just saves me from having to mail in a receipt to receive that money back.
The biggest issue. Oklahoma does not change the address on your physical drivers license until renewal. They just update the new address in their system. So having a DL with an address may not always match.
Next, letâs say y daughter was 16. We have a split household. Her ID might have her dads address. That doesnât mean she isnât part of my household.
When I called and spoke with the manager Alexis. Instead of being polite about it, she was very condescending. She maintained a ânice voiceâ but her overall words and attitude was not polite. I asked for her store number and she acted like she didnât have one twice. Then I told her I was not ignorant, I know all stores have a store number, she told me 1825.
Yes, I have reached out to HR. The Oklahoma tax commission has in place for us disabled veterans to be able to have others shop on our behalf. Itâs okay that she followed store policy but her attitude when I told her about the Oklahoma DL policy and the Tax commission policy, wasnât well received. I have had this same conversation with Crest and that manager offered and did email HR and they looked into it and adjusted their policy. No reason she couldnât have been polite with the matter. My 10 yr was with friends and was embarrassed....
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