Computer Connection — Local services in Oklahoma City

I purchased a Custom Build Pyramid computer from this store via a friend that lives local and i reside in Orlando, FL. I have to say the customer service that I received was the WORST ever. I started having issues with the computer overheating and shutting off. I contacted the office and was advised to take it to a local Microcenter.. (not knowing i'd have to foot the bill) After diagnostics it was determined that the AIO/Liquid cooler was faulty and not cooling the processor and the CPU was shutting down to protect the processor. I contacted the store back to advise them of this and was told due to the fact they have a new system they can't find my information and i purchased the build pass the last 6 months it was nothing they can do! I ended up locating the proof of purchase with help of my buddy that physically purchased it for me and contacted the store back and was told again there is nothing that can be done.. After research on the internet I found that the AIO / liquid cooler that was installed in this build was a faulty product and had been discontinued before I purchased this tower.. I ended up purchasing ANOTHER liquid cooler and footing the install on my own which i feel is unacceptable when I paid $5000 + tax ($5400) to @Computer Connection, Inc. a little less than a year at the time I contacted them. If the computer was damaged due to user error or improper maintained on my side I can understand but this was not the case. A faulty part was installed and things were not made right! My recommendation would be to stay far away. My buddy also purchased a custom build and had the SAME exact issues from this company and he ended up purchasing another liquid cooler from them and they...

Stopped by to discuss my needs for an ASUS USB-C External Monitor in connection to my 2012 Macbook (No HDMI or USB-C). They were all very nice and told me they would have to order a cable for me. I loved my interactions with Chaz specifically. He ordered the part and said it would be in the next day. I called the next day but the cable had not arrived. Same thing the following day. I was finally able to pick up the cable over the weekend. I wasn't able to test it out until the following week and alas it didn't power the display and no image was transferred. I went back to Computer Connection to return the cable and the employee told me that I fell outside of the 3 business day return window but he could return it for a restocking fee. Then after ten or so minutes of waiting around the store he told me that he could not return the cable and I was stuck with my useless $32.54 cable. I had been annoyed that I would have to pay the $6.51 restocking fee but was willing to take the hit since the cable that was ordered and arrived days late did not work at all and I had zero use for it. I was far more annoyed when the employee changed the story and told me the "system" would not allow him to return the product.

Chaz was great. He wasn't there when I attempted the return. Based on the previous interactions, I feel as though my experience might have been more positive had he been there. All that to be said; I have a worthless to me $32.54 cable that is sitting at my home. I still do not have my external display set up because I decided not to attempt any further purchases from Computer Connection. They had been recommended to me but at this point I cannot see myself returning...

Kevin the manager was so incredibly rude to us. Fees are not up front. We called and emailed with questions and go no reply for over a month. Came back in, manager said "well the email doesn't actually go to me..." It was his company email that his employees gave to us when we had a concern. Customer service is just bad. They did a 20 minute diagnostic, said they couldn't fix it, and then said they wouldn't give our laptop back unless we paid them $100. No diagnostic fee discussed when we brought it to them. Manager said "we should have assumed there was a diagnostic fee." Please avoid this business.

Replying to owners response: I hear what you are saying. I work in the service industry as well. Yes, communicating fees clearly is really important. If we missed the fee in what we signed that is definitely on us. Yet, by "service" what are you meaning? You texted us 20 minutes later and said you couldn't fix it. This is not worth $100 to us as a customer. If you are implying that this is an unreasonable expectation that is surprising. The majority of businesses I've ever brought anything to do not charge a diagnostic fee at all, but especially not for something they quickly realize they can't service. Specifically regarding computers my understanding is that Geek Squad gives a free diagnostic. You also did not acknowledge that we tried calling and emailing to address this for over a month and were rude when we came to address it in person. We are pretty reasonable people. (See my other reviews.) If you'd like to address our experience please feel free to contact...