JewelSmiths — Local services in Oklahoma City

I recently stopped by Jewelsmiths to have a Cartier bracelet polished. Guy up front was great, he went to get the jeweler who was nice enough to come out and explain that the piece was FAKE! The jeweler was a wee bit condescending when he told us it wasn't authentic, but just barely. Naturally I was shocked and disappointed - and because he said it with a great deal of authority and just a hint of elitist arrogance, I believed him. When I asked him what he'd seen in the piece that made him sure it was a fake, he just sighed and said that he'd been in the business many years. Sure, appreciate that, but had anything in particular tipped him off, I asked. Were there any obvious red flags? Dismissively he said with another sigh "You'd have to work with me for several weeks just to learn those things..." As if he's back there doing work on DNA or cloning sheep! Look, I'm not trying to learn the secret sauce recipe at jewelSmiths, dude. I'm just wondering if I missed something obvious...And just a heads up, you're a jeweler, dude. You're not curing cancer...dial down the attitude. As we were leaving, he mentioned that if we could go to a city with a Cartier store, we could have it checked out there. As a couple of country bumpkins who ain't got much book-learning, we appreciated the sophisticated jeweler man's big-brained words. So when I got back to Houston after my visit to OKC, I asked my assistant to do just that. Turns out, the Cartier people are arrogant, too! But in the end the staff said the piece was real. Ooops. You'll understand if I don't sign up for the "How to Recognize a Cartier Fake in Less than 3-weeks," course you're offering. And maybe next time you offer advice, Mr. Fancypants OKC Jeweler guy offers advice, you could do it with a little less arrogance and condescension. Thing is, I'm in the industry. I buy gold and silver for a living. In my dealings with people, I try to treat everyone with courtesy and respect. But I think there are plenty of people like Mr. Fancypants and the folks at Cartier who don't. They treat people with a bit of disdain and they're just a tiny bit brusque. It's unnecessary and it's rude. I think the industry suffers because of it. Just wanted to tell whoever reads these things - it was subtle but it was clearly impolite and arrogant. And completely unnecessary.

REPLY - You're correct - I did come in for the piece to be polished. I apologize for misstating the facts, I had forgotten that. The rest of the observation is true - little bit condescending, little bit arrogant. You guys are clearly doing good work and everyone in OKC holds you in high regard. If you're nicer, I suspect you'll do even better! It costs you nothing to be generous and kind. But it costs everyone when...

We went into this store to see about redoing a ring set that we had. While we were in the another customer decided he didn't want to sell him a necklace and the I'm not sure if he was the owner, but he rudely threw the necklace at the guy and kicked him out yelling. It was super uncomfortable, he was then extremely rude to us and rather than listening to what we were asking about. Just informed us that what we had was no good and he could only sell us something that was what we were not looking for.

I've absolutely never seen such unprofessional behavior out of employees/owners but it was pathetic. We took the jewelry to another local store that was able to do what we were asking because they listened to us.

I can understand having a frustrating time with the previous customer but throwing his helmet at him and yelling like that... Was disgusting. And taking that anger out of on us as well, your could have excused yourself and taken a minute to calm down...

Edited to add, thank you for incorrectly putting out our personal information, thank you for showing that you have no tact. The rings brought in were in fact a 9, and 7s, also I told you I didn't want to spend a lot I never gave you a number, you decided that. Additionally I wanted to know about remaking the style and you refused saying you could order a band only in that size and were incapable of listening.... Your response to the review perfectly establishes my point that you don't listen, I hope you can learn and correct your behavior it costs you your business, which from the looks of the store it already is doing that... -You were extremely rude to him, and in fact you were the ones that cursed, not him he told...

Look no further, there is an awesome and qualified jeweler at JewelSmiths! I thought it was a great idea to put my prescription lens into a pair of antique eyeglass frames over two years ago. I found these frames in our basement and realized that they had belonged to my husband's grandmother. They were quality frames unlike many of the choices I had looked at in my doctor's office. (*The receipt in the mailer with these frames had cost a total of $2.50 forty years ago) But, after two years, I had never been able to wear these glasses as the first two prescription lens were too strong, then after finally finding a doctor who got a good prescription for me, I took the glasses in to have them adjusted to fit my face. The eye doctor's adjuster then broke the nose piece on my "finally able-to-see" glasses and claimed since the frames were old—they couldn't be fixed. Long story short, my husband called at least 15 jewelers in the OKC area only to find out that jewelry stores no longer actually employ a qualified jeweler and if they did; they said my frames could not be fixed. But, at JewelSmiths they had a master jeweler that was able to laser weld my nose piece at a reasonable price. The owner who took our original call was friendly and knowledgeable and the gentleman who welded my frames was a talent! After more than two years, I can finally wear and see through my new glasses! If they can fix these, they can fix any jewelry. Thanks to JewelSmiths for...