Famous Footwear — Local services in Oklahoma City

The store MANAGER is a horrible RUDE PERSON! TAMILLA OR TAMIA She said I was being aggressive (after) I started filming her horrible attitude.. trying to make it look as if I was being uneasy when this isn’t the first time she was completely UNPROFESSIONAL! She called the cops and refused to sale me my items all because I mentioned how she was being rude and SHOVED a box to my hands and didn’t want me to say anything! PLEASE!!! I tried to call the cops while she was calling as well because she is a liar and wanted to change her tone when I pulled out my phone. I tried to have the other associate to help check me out and the manager stopped what she was doing just to refuse me service and stood there signing into her register refusing to allow the other girl to help me to ease over her miserable animosity. I asked her why she wanted confrontation and she just picked up the phone and dialed 911! She is not professional and lost $400.00 worth of sales because she FINALLY GOT TO REFUSE ME SERVICE which she wanted to do the first time I brought shoes from there and she got an attitude then because she got told she was rude that time too. I figured she would be fired by the time I went because of her attitude that store has a lot of good variety but that manager is a not worth it! The other workers don’t have the customers backs and wouldn’t even tell me her name. She has a few bad reviews on here but the corporate office needs to review that video and the owner should be upset that I may not be the only person that they lost money out on because of the person they have in charge of that store. This is on the South Side OKC store. Only Famous...

I placed an order online for a pickup and it was ready very quickly. I go to pick up and they are clearly very busy and overwhelmed. They ask my name, get me my order and receipt and send me on my way. Not rude, also not nice. I get home and find they give me 2 right shoes. So I call and they tell me just bring them back. Today I come in to get the left shoe and I'm being very forgiving even though having to drive 20 minutes back was inconvenient for me. The manager gets called and she goes and grabs the left shoe, switches it and hands me the bag. I'm satisfied that they made it right and gave me the full pair bur I'm definitely disappointed with the customer service of the manager. She almost acted annoyed to interact with me and definitely didn't take accountability for somebody missing something so big. The lack of even as little as an I'm sorry for the inconvenience was off putting and rude. Everyone else had been friendly but the manager that I interacted with was rude both days. She made a snide remark about the lady helping me holding up the line because she brought me to the front. I think they need to work with the manager on customer...

I just went in the Sunday around 12:24 walk in the store was looking for some shoes for my granddaughter there were 2 males working Standing in the front desk they did say hello when I walked in But no one came to check on me while I was looking for the shoes , everything was a mess nothing was in the right spot boxes out of order I felt discouraged and aggravated. As I was walking out I did let them know that the store was a mess and I couldn't find anything because of the condition the store was in ,the white male with a full beard just laughed at me Not taking his job serious at all why do you hire people if they are just going to stand there I will never be back...