iResQ — Local services in Olathe

I was leaning for more of 3.75-4.25 stars for this, but since there's no in-betweens for this I just settled for 4.

Start 2/2/23-I dropped in for a basic charger port replacement for a tablet, guy at the front had me set up real quick and easy, polite of course too, explained my issue, and was told it'd be 2-3 diagnosis from there. All fine, nothing really wrong there, I didn't care for priority handling, so a week fix didn't bother me. 5*

Mid 2/6/23- Approval request sent, diagnosis done, just required a payment for 75 total, so it's about 20 max for the part 50 for labor, 5 ish for tax. Fine and dandy, OK'd it and paid next hour, all I had to do was wait. 4.75*

End 2/8/23- They called right about an hour after opening(Which kudos on them for being prompt) and around 1130-1200 my wife went to pick it up, no problems, practically a 4.5-5 star deal. It's just the part that bums me out, which I just can't get over, is the minor damage after inspecting it myself. Damage as small as they were- small tear/dent on cover, denting on the side of the tablet itself, and a few scratches on the tablet(definitely something you can feel just by grazing it with your hand.) It's cosmetic only I know, nothing that hurts the function of the tablet, however, for me it's just one of those 'pet peeves' kind of situations. It's like handing your buddy your phone or laptop and it comes back scuffed, greasy, scratched, just mishandled in some type of way that kinda reminds you why you don't lend your stuff out. 3*

All in all, it's a -1 for the scuffs, compounded with a- .25 for time/money spent just to see the damage, I'm sure maybe most wouldn't care, but again it's a game of trust for me here. I always try to handle what isn't mine with a lot more respect, 'cause I'd feel bad if I gave someone their stuff back with visible dents or scratches on it.

They fixed the tablet and were pleasant people, they deserve more business for it all, and I'm sure my issue isn't a common occurrence.. for me it's a personal pet peeve I just couldn't really ignore. Thank you...

I give it 5 stars, in spite of a small inconsistency - so you know the repair experience had to be excellent. (We had the screen replaced in our 7-year-old black MacBook.)

The well-informed tech I had on the phone helped confirm that the symptoms the computer exhibited were indeed screen-related and not a MB problem. Having ascertained that, I sent it in following IResQ's clear procedures, and a few days later was able to open the box and fire up a perfectly running MacBook. IResQ kept me up-to-date with status reports throughout.

I wasn't quite so charmed with the package company, FedEx, but I did get the computer in the end. I don't blame IResQ for that - for some reason UPS is much better than FedEx in our area. If they'd had a UPS option, I'd have chosen it.

The small inconsistency? According to the technician's check sheet included with the returned computer, the CD/DVD drive was among the items checked and working after completing the repair. But I notice that the drive does not work now. To be fair, I hadn't used the CD/DVD drive for perhaps a year prior to sending the computer in for service, so I don't really know whether it worked when I sent it in - very possibly it didn't. And I have an external drive if I need to use one.

But it seemed odd that the drive is noted as working for the tech, but didn't work when I got it. I think possibly someone got in a hurry, and checked the box without checking the drive. I'm not concerned about it, though. My two newer laptops don't even have built-in drives, so I'm used to living without that fading functionality.

I don't want to finish on a negative note, so let me go back to our experience regarding the screen, which was what we needed repaired: it was excellent, and IResQ will be my first recommendation next time anyone I know...

One morning after a full night use my iPod Classic was Dead. Plugged it in--still dead! I have been putting my music on this 120 GB iPod for years and was not thrilled to think that this work and all the pleasure I got from the iPod was over. Looking on Google for a repair facility that might be local, I found that there were none. I did not like the idea of packaging up my iPod and mailing it off but iResQ looked like a reputable company with lots of great reviews and I figured ...what the heck...nothing ventured, nothing gained and besides I figured that it was probably not fixable anyway. I was a little freaked that they asked me to approve up to about $100 for the repair on my card but--again--I thought that it was dead anyway. So...I sent it off.

2 days later I get an email telling me that it had arrived. Wow--unusual to be notified of that but....thank you...put my mind at ease. The next day I got an email saying that their diagnosticians had determined that it was the battery causing the problem and since I had authorized them to charge up to $100 they had gone ahead and fixed it. Two days later I got the iPod back in the mail in perfect working order and a final tally of my bill at $24.99. Along with their incredible packing job came a note advising me in how best to break in the new battery, which I followed to the letter. My iPod lost not one song and to say that I was happy is an incredible understatement. If all businesses in this country were run like iResQ--America would again be standing tall in the world of business. If you need them for repairs on virtually any Apple product with ANY kind of problem from dead battery to shattered screen.. don't think twice before doing business with these folks--they have made me a...