Greyhound:Bus Station — Local services in Olympia

I purchased 2 greyhound bus tickets for me and my mom to go to Georgia after my aunt just passed away, , we drive all the way to Portland,we arrive early like the ticket says to do, we wait for over a hour in the freezing cold, I than get a email from greyhound saying our trip has been cancelled, so we drive home and I book our trip there were two options available I can leave today at 7am or today at 7pm I pick the early one, we'll I end up passing out with my phone in my hand, so my dumbass ACCIDENTLY canceles it with the push of a button sh he its gone, I start panicking, I had already spoken with my uncle , and explain how it got canceled, I can't do that again to them so I get back on my phone I'm trying to figure this out greyhound wants more money for the same tickets 300.00 more so I call them this time the lady refuses to help us, there's nothing she can do and so I say "I want to talk to your supervisor" she puts me on hold and the EXACT same lady gets on the phone, pretending to be someone else I confront her she admits it says again there nothing they can do. I hang up at this point im looking up cooperate numbers I find a different number call it, and again, it's the SAME freaking lady. And when I tried the vouchers she gave me they didn't work anymore this is all less than 24 hrs. So they have all my money and I'm flat broke with nothing but broken hearts. So thank you greyhound, I hope you guys realize how...

The driver was rude disrespectfu and no regard to passengers safety and left Boise Idaho late after they Boise greyhound called his personal cellphone ... in the end the manager had to pound on the door to wake him up and when I called in Friday they told me to call Saturday to find out what compensation I could get. For all the above to happen while my brother and about 75- 80 other people his bus and 5 of them were children under 10. I didn't call Saturday because I knew they were going to give issues. I called Monday and just as I knew I got issues. I'm calling again today since I am calm again and...

As there are few competing options, out of Olympia, for long distance bus service, you're pretty much stuck. Bolt Bus (also owned by Greyhound) doesn't stop in Olympia. We've had busses canceled with no notice (one time, the bus from Los Angeles, through to Vancouver, BC, had come no further than Redding, CA and Greyhound could provide no significant advanced notice or refund) and the ticket fees are no great deal. But the sparse staff in the Olympia station are reasonably friendly and are knowledgeable about Greyhound. The station is centrally located, but...