AT&T Store — Local services in Orange City

My husband and I have been in to this office THREE times since we signed up in March. I signed up for the first responder account and we were told we would receive a credit of $250 and our activation fees would be waived. Liz was extremely helpful and called her manager Will as he was out of the office the day we went in and got this all approved but that wasn't our problem. About two weeks later I get a notification that my bill is ready. My bill for my phone showed a negative balance all fine, but my husbands showed a balance of $142. We were told our credit would cover our bills so that we could take care of the remainder balance at TMobile when we switched but instead I had $180 from Tmobile come out and $142 come out for AT&T all on the same pay period which left nothing to cover our other bills. We went to the store with all documents in hand and we were told the manager would take care of it once he was finished helping the customer he was with and we would receive a phone call when it was take care of. We never received this phone call and we checked our accounts for a week before we got tired of waiting and went back up there last Thursday to speak with someone. This time we spoke with Jay who advised the manager was on lunch and we told him we would wait. Robert came back about 30 minutes later and advised us that he could not make any changes since the bill was processing but he would take care of it either Friday or Saturday and he would text us when it was taken care of. Flash forward to today which is TUESDAY and we still have not heard anything, I just received the notifications for my bill and nothing has been applied. I have never had to deal with such POOR customer service in my life. The fact that we have taken time during our work week to drive up there almost every week since we received this service is ridiculous. We were hoping with the first responder account we would receive better care but as of this point this has not been the case. I normally don't write reviews but the fact that it has come to this point and we will be going up there again today to avoid having another bill taken out when we could be at home speaks volumes on how at&t feels about their customers. STAY...

I called prior to arriving to see if my needs could be met. I just needed a SIM for a phone I had picked up recently. I appreciated the store setup with glass separating the rep and myself. I also noticed that all employees wore their masks regardless of the social distancing. There were wipes and hand sanitizer located at different areas. I felt safe. The rep handled my issue, Made appropriate small talk while waiting for computer to process requests. He introduced me to some product lines that I didn’t have need of. I was in and out quickly with my need covered. I couldn’t see any room for improvement at this time and would recommend this location. Elvin was his name and I found out he was the manager as well.

I’d like to include a recent visit experience. I was happy to say the curbside assistance was amazing. I hadn’t scheduled but called while in the parking lot and Manuel came out, kept his distance with mask on and listened to my needs. Came out with the products I requested and handled the whole transaction outside. I found this was perfect scenario given my health concerns.

Edit: the previous was written sometime after COVID invaded all our lives a few years ago. I recently went again to the store 5/31/24 and the following is my review for that visit. I have been to this store many times and have always had proper customer service and recommend this location.

I received help right away. The representative provided perfect customer service. I actually complimented her to the supervisor there to make sure she was recognized for her efforts.

I do however do not like the quality of the Att screen protector. It's already been replaced twice in a short period of time. The one I had purchased for my previous phone last much longer (it was not the att brand screen protector). I am doing nothing different with my phone to have this failure.

I wouldn’t even mind if I wasn’t expected to spend $10.65 for each of the 2 times I have replaced it this year already. I would have been better off buying another brand once than their Att brand screen protector purchase and the two replacements so far. I have learned my lesson. They will not have my...

Wow! Just wow! I read all bad reviews about that particular location but decided to go there regardless, since it was so close to me.

At&t is one of the best providers and customer satisfaction in my eyes, so I finally convinced my two older children to transfer their numbers from their provider to at&t and add to my account. I offered to pay for their service going forward as my Christmas gift. And since I have two accounts with at&t for over 20 years already, one business and one personal, I thought, what could possibly go wrong? Phew.. astonishing experience… The sales representative with half shaved head on the sides and a pony tail on top (sorry, didn’t get his name) was not familiar with at@t products, settings on the phones, nor plans I was interested in, that’s to begin with. And instead of humbly acknowledging that, he was rushing to rid of me by being sloppy, unfriendly and curt. He checked the phones and told they were still “locked”, which I was told otherwise. Regardless, I went to tmobile by Walmart and they showed me right there and then on the phones that they were actually “unlocked” phones. So I went back and asked him to recheck, which he refused (imagine that!) When I insisted, he rechecked and saw that they were unlocked, but instead of apologizing for not putting the SIM cards properly the first time (and that’s two phones we are talking about) he got an attitude, started arguing with me… told me I have only one line on my account (what a joke! I guess, my husband’s phone doesn’t count? On mine? as a second phone number/line lol on the account). He also said, that my monthly service, instead of $20 additional p/line would triple… which is not true, as I did my research already, but, what a shame! I would of added two additional lines to my account yesterday and my kids would of found the phones they loved to buy new, but he put such a bad taste in my mouth by his standofish attitude and wasting my time, that I am not sure that will ever happen now. He told me, “I get paid anyways”. Here you go, that’s...