Smokers Express Wine & Spirits — Local services in Orange

The woman (assumed wife of owner) showed excellent customer service skills/etiquette. But the gentleman (assumed husband/owner) was hovering over her as if she was some new hire employee that has made mistakes! It was very awkward conducting business here even though I was even in the drive thru! Only reason I will come back because this place, flyingj, and Murphy's only locations that accept Marlboro digital coupons. And with the prices as they are, my coupons are $1.50 off a pack. Some of these are the only places that I can get cigarettes at barely $5.50 name brand. But as long as Murphy's and flying J is open at the time which they usually always are smokers Express will no longer...

Purchased a sealed bottle of whiskey, leaked on my vehicle seat, attempted to return it, said she could not swap it out after taking it outside, so I bought another bottle of it for my father’s collection after paying for it I noticed it leaked on my hand, and requested a refund while still at the counter, she refused, so I explained how they shouldn’t sell products that are not properly sealed, she told me I could swap it out, I had to tell her I’d wait for the manager to get my money back before she agreed, I know it sounds petty but including both bottles...

Just made a purchase at this store the customer service and counter help is prejudiced against black people. After asking for help locating items, a rude man approached me and said he doesn't carry that item. I continued to look an he in fact did have it. Then they followed me to my car after checking me out saying I didn't pay. I went back in an advised the I had paid and I saw the machine say remove your card. "I asked where is the receipt?, you didn't give it to me." It was in the bag they had swiped my card twice be careful with...