ELIAA Jewelry — Local services in Orland Township

I came to Eliaa during an event and had friends with me, who all made various purchases. We really liked the place, thought everyone working there was kind, and wanted to support a local business. I ended up getting a flat piercing and a permanent bracelet. I really liked the permanent bracelet and my experience getting it.

HOWEVER, immediately after I got the piercing, I could feel it was in an incorrect position. It was in crevice of my ear, hitting my head, and the post was poorly angled with no room to move. I was going to give it some time and made sure to follow the at home care instructions. Not even after a week my piercing was starting to get embedded and swollen. I came into the place to get it checked out. The piercer took a look and we decided it was best to take the piercing out. She offered to use the same jewelry to repierce another area once I heal, at no charge. FAIR. However, the earring (14k gold marquise stud) was tarnished due to the blood pooling under the diamond bc of how close it sat to my skin. The piercer tried her best to clean it and put it in the sterilizer but it would not come out. I asked if it’s possible to replace the jewelry, as the diamond looks blotchy and black. She stated she cannot do that bc it’s a gold piece and that “it doesn’t look that bad.” I was offered a titanium piece instead, while I paid for gold. I eventually asked for a refund for the price I paid for the earring. I felt uncomfortable returning for another piercing and I was dissatisfied with the quality of the jewelry piece. She stated that was not possible due to their policy.

We made a lot of purchases at this business and made plans to return. I am truly disappointed with how this was handled and the lack of accountability. Many steps could have been done by the piercer to prevent this from happening and the business could have...

I absolutely love this place. It's so beautiful and the employees are so kind and caring. I was one of the first customers over a year ago and till this day my bracelets looks brand new. I have also gotten another chain as well as a hand chain, rings, anklets, and now I just got my cartilage and helix pierced. This place is great for private events too. They take the time to make the day really special if you call ahead, even the day of. If you are looking for a place with your friends and family I highly...

I had an amazing experience here! It was super cute inside! They made me so comfortable throughout my piercing process. I got my conch pierced and was given thorough directions on how to clean as well as what to use to clean it! I would definitely come here again for another piercing!

EDIT: Rand has now done 4 total piercings for me. And they’re all healing great. She’s super professional and patient. She also works with you on placement until you’re happy. I have attached an updated photo with all my...