Submarine City — Restaurant in Orland Township

I came here and ordered two GRILLED chicken sandwiches. Before I proceed, what does grilling mean? I Googled the word, and this is what Wikipedia had to say:

"Grilling is a form of cooking that involves heat applied to the surface of food, commonly from above, below or from the side. Grilling usually involves a significant amount of direct, radiant heat, and tends to be used for cooking meat and vegetables quickly. Food to be grilled is cooked on a grill (an open wire grid such as a gridiron with a heat source above or below), using a cast iron/frying pan, or a grill pan (similar to a frying pan, but with raised ridges to mimic the wires of an open grill)."

None of that above was executed to my sandwich. NONE!!! They went into the freezer, grabbed two frozen chicken breasts (no idea how long they have been in there), and nuked them. Then, they proceeded to fry them on the GRIDDLE. 2.5 minutes on each side! Then they gave it to me. After ONE bite, I couldn't do it. I couldn't eat it. That's how nasty this lazy process of a sandwich was. I want you to observe the pics from the sandwich. Then I want you to access the decline of the sandwich, based on my past pics, from just months ago.

To quote a line from the Mortal Kombat video game: ...

To summarize, a pretty average sandwich shop.

The sandwich wasn't absolutely terrible. But it wasn't amazing either. It was classically average - which is not a bad thing. Just is what it is. However, if I were to make suggestions - I'd say the sandwich was neatly put together but a little dry.

Good on you for not applying the mayo with a water gun like many shops. That is my literally pet peeve - but the bread just doesn't work IMO. It was as hard a literal torpedo which is not what I think you all were going for.

Also, the guy that took my order was't rude or anything. He was professional as one could be - but he could have been more welcoming. Maybe he has a personality that probably doesn't come off well in customer service. Not looking for anyone to kiss my a$$. Just would be nice to feel welcome and appreciated in any establishment I happen to give my business to. ESPECIALLY if as a customer I go out of my way to be cordial.

A solid three stars. Not a place to avoid, but not a place to make a point...

This is the first time in my entire life that I’ve ever found it necessary to write a review on food. I’m by no means Karen who sends their food back. I’ve always loved submarine city and have always had great service ordering in person. Today I was in too much pain so decided to use Uber eats. I paid for double meat and ordered two sandwiches. Both were deficient in meat and there was absolutely no ham on my sandwich. There was barely enough meat for a child’s lunchable. I used to struggle with an eating disorder and I can honestly say there was barely any meat on this. I used to starve myself and even I feel these sandwiches were unacceptable. $30 for extra meat only to be fed like a bird. Very different than the past experience I’ve had in person. I’ve been a customer for 20 years. Maybe the delivery guy ate it because this is highly unusual . This is as truly a...