Eva's Bridal of Orland Park — Local services in Orland Township

Possibly the WORST experience of my life when it comes to shopping for anything. It all started in February of this year 2012, Eva's was the only shop that had my dress to try on. So living in Indiana, I took a little trip on a Sunday. I got Ellie as my assistant there, and she was possibly the most delightful thing about this whole deal. I paid my dress in full cash on February 26th, they said my dress would be ordered the next day on Monday. I asked when my dress would be in and they originally told me the beginning of June. So, I waited patiently, June came and went and it was July, so I called to find out where my dress was. A man answered the phone and told me he didn't know why they told me June, it would be more like the Beginning of August because the dress was coming from CHINA. So, dissapointed, I waited. Then in the beginning of August I call, no dress. They give me the same answer, I don't know why you were told this but the dress is coming from CHINA. They told me not to worry, that my dress would be in my hands in two weeks putting the date at August 17th. So I call on that day, they still do not know where my dress was, it still had not shipped from the manufacturer in CHINA and I would have to speak to a manager, called back 3 times that day before speaking to Hela. Who then told me she would have an answer by Monday or Tuesday, so, I waited yet again. Now stressed and in tears because they kept telling me they didn't know where my dress was. Finally I call again on Wednesday August 29th. Hela claims she doesnt know where my dress is and starts on the whole thing about CHINA again, by this time I am irate I paid in full in FEBRUARY. After threatening with legal action, Better Business Bureau and demanding my money back by Friday, she tells me she will call me back. OF COURSE she didn't, I had to call her, again she tells me she would call me back, I tell her I think she is taking me for a ride, her response? What would she have to gain? She finally called back and said my dress would be in Friday. I took a half day off of work, luckily I didn't drive out there and waste any more of my time because they didn't call me to tell me my dress was in till well after their business day was closed. NOW here is the kicker, my dress was made by Allure, who is based out of Georgia and I had the pleasure of finding out, My dress was ordered WEDNESDAY AUGUST 29th. SO WHY DID I PAY IN FULL IN FEBRUARY IF MY DRESS CAME IN 3 DAYS? I picked my dress up on Sunday the 2nd with no problems, paid state tax and got the hell out of the store, after reading several reviews they were not doing alterations to my beautiful dress. Hela was not there that day, I feel sorry for her employees having to take calls from stressed and frazzled brides from the lies her and I am assuming her husband tell people. If you want to save your sanity during what should be the most beautiful time of your life,...

EDIT: This is the bride, I wrote the review. There are witnesses to everything that happened from the first moment we walked in to when we got the dress. I will not argue about what happened because we all know the truth, but I will recommend everyone go elsewhere. The response to all of my concerns and the treatment by the staff was unprofessional throughout the entire process. This was supposed to be a special moment, and unfortunately it was ruined. Have a good evening.

The experience we had at this bridal store was TERRIBLE. First day we walk in, we are yelled at for going to a different salon to look at different dresses. They yelled at the bride for wanting a long sleeve gown with minimal alterations, stating that there is no such thing. The brides family was yelled at for looking at dresses in the store and making suggestions. Because we know the owner, we decided to give them another chance and ordered the gown, being promised that the back, arms, and the front of the dress would be filled with lace because the bride wears the hijab and doesn’t want her skin to show. She was promised that it will all be taken care of.

We were promised that the dress would be in store the first weekend of September. The bride called multiple times and was told the dress had not been shipped until the weekend that the bride was promised the dress would be there. The bride was called a week later stating it was finally in the store and she stated that because she lives in a different state and due to her working, she would not be able to come to the store until the following weekend.

When the bride and her mother walked into the store 15 minutes before her appointment, they were kicked out and told to come back. When the bride came back and saw the dress, she noticed the dress was not completed as she was promised. The sleeves and back were see-through and when the bride told them, she was blamed for everything. They told the bride that it was her fault the dress was wrong, it was her fault that the dress was see-through, and she was yelled at and told that she is not allowed to get upset and cry. The mother of the bride tried to talk to them, but was yelled at and told to be quiet and that everything was their fault. The bride called her sister to come and deal with it. When her sister came to the store, she was yelled at and disrespected. They were just so rude and so mean, worst experience.

The bride told them that the dress was big up top and they said that the bride should just go get double sided tape and the bride mentioned the dress was long, they said it’s not their problem. They wouldn’t fix things properly.

Overall, the experience was THE WORST. DO NOT GO TO THIS STORE. They blame you for their mistakes, make you feel like trash, and don’t give you what they promise. Save yourself the trip and go somewhere else. If I could give it a negative...

This has been, hands down, the worst part of my wedding experience! The customer service and communication lines are as poor as they come. We ordered dresses for my bridesmaids in March for a September wedding. We were assured that the dresses would be in with no issues on the last week in July. Eva's told us NOT to rush the service as there would be plenty of time for alterations with a July arrival date. The last week of July came and I called to get a status update. Keep in mind, any time you call you have to call at least three times and the 3 women who work there just pass you back and forth. I was told that the dresses wouldn't be shipped out until August 15th. I asked how in the world was that possible when we were supposed to RECEIVE them by the end of July. She clearly made up August 15th. So she told me that they will be shipped next week (week of August 3rd) and we should be receiving them the following Monday. Monday rolls around AND NO DRESSES! She acted as if it was normal and continued to tell me the following week. I have two girls in my wedding that live in Florida and Georgia. It was now August 17th and NO dresses. I already was needing to overnight out of pocket (which is extremely pricey) the two dresses because of Eva's tardiness and lack of caring that the dresses were not in! They were NOT helpful!

I was then told that I needed to be patient and to "calm down" because there would still be time for alterations. Not that I need to justify myself, but we are 2 weeks away from the wedding and the girls will need to find a place that can get them into their schedule ASAP to make their alterations and then make sure there is nothing else wrong with the dress because there will be no time to make any changes. If I would have known we would be receiving the dresses on August 18th, I would have rushed the order. HOWEVER, Eva's went on to tell me that just because you put a rush on an order doesn't mean it will come in by a certain date. It only means that the dress will be delivered before the wedding date. HOW IN THE WORLD DOES THAT MAKE SENSE?

Eva's has done nothing but stress each and every one of my bridesmaids out with their awful communication and lying about the delivery/shipment dates. I would never recommend this place to anyone and will never go back again. I am in my mid 20's and know a lot of people who will be getting married. Sorry Eva's, you definitely will be losing out on a lot of...